Receptionist/Administrator

Role: Receptionist/Administrator

Location: The Wharf, Rochester.

Hourly rate: £12.00 per hour

Hours: 36 hours per week

The Wharf - Newbuild mixed tenure - knowledge of Homeownership/Leases desirable

Reporting into the Location Manager, responsibilities will include:

• Implementing and maintaining effective administration and financial systems to meet location, customer and any external requirements.
• To be accountable for providing accurate information as required and ensuring admin processes and documentation are in place.
• Managing transactions in line with financial procedures and ensure reporting systems are maintained in the absence of the manager.
• Complying with CQC essential standards and Anchor procedures.

Required knowledge & experience:

• Level 2 Business Administration or Customer service level 2.
• Previous experience of working in an office environment.
• Understanding of financial procedures, debt management, income collection and payroll processes, along with budget management.
• Managing customers' personal monies and an understanding of confidentiality and data protection within a care setting.
• Health & safety in the workplace.

Required skills:

• Computer literate with experience of a variety of IT packages.
• Well organized with good planning skills.
• Able to produce and present numerical data accurately with attention to detail. Able to work individually and as part of a team.

Please note all applicants must already hold the legal right to work in the UK to apply for this role.

If you would like to learn more about Anchor's Housing Service division, please copy and paste the following link into a new web browser https://bit.ly/4d1TKke, where you will be able to find details of typical roles we recruit, as well as example role profiles.

Anchor - a great place to work

Anchor is England's largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We're not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we'll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options

Finance

• Pension plan - contribute between 4% and 8% and we'll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated rewards website

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a member of Inclusive Employers, a Stonewall Diversity Champion and a signatory to the Care Leaver Covenant and HouseProud Pledge schemes.