Business Analyst - Web

About the role

Booker.co.uk is the fastest growing business to business wholesale website in the UK, and takes customer orders that account for c.30% of Booker Group's sales. The IS Web team look after all infrastructure and application software that run the Booker Group web sites & apps, including the Booker.co.uk our B2B commerce web site, and also the content only consumer facing web sites operated for various divisions and brands within the Booker Group. The IS team work closely with the Booker Digital team to ensure the systems deliver a seamless end user online experience to our customers.

The Technical Business Analyst works within the Booker IS department, and is responsible for delivering effective, secure and efficient systems in digital to help improve customer satisfaction and cash profit. The role sits within the Web projects team and is responsible for the delivery of projects and changes for our web sites and apps. The ideal candidate will have experience of developing digital systems and web technology in a fast paced, customer focussed business, and will be enthusiastic about delivering system enhancements, analysing bugs and data, and finding solutions to complex issues.

Main Responsibilities

• Good technical background in IT solution analysis, design, and implementation.
• Proven experience in being responsible for the technical implementation and handling IT projects from conception to completion.
• Assisting with acceptance integration and testing and developing project plans
• Strive to succeed and deliver projects, and to transition efficiently into ongoing service management.
• Superb communication with technical and non-technical colleagues to ensure project requirements are brought together and understood accurately.
• Crafting user stories and identifying business benefits.
• Good user documentation skills, reviewing/ writing technical documentation with development teams and specialists.
• Strong analytical skills to diagnose and prioritise issues/ UI improvements, helping design resolutions, diligently testing fixes through to final deployment.
• Strong problem-solving skills and the ability to negotiate with multiple partners to find solutions for technical challenges.
• Excellence in building positive relationships with business collaborators.
• Desire to learn, give and drive progress by implementing standard methodology improvements in a customer focussed environment.
• Natural facilitator, being able to bring people into conversations and workshops to ensure comprehensive teamwork.
• Supporting the IS Manager to ensure the end delivery provides interpersonal value.
• Excellent critical thinking skills and an open-minded mentality for new insights.

You will need

• Prior experience as a Technical Business Analyst
• Good practical experience of web technologies like HTML, XML, CSS, Bootstrap, JavaScript.
• Experience of leading coordinated e-commerce products (e.g., Sitecore Experience Commerce) incorporating Apps, modern website technologies and web development
• Previous experience in APIs management and development
• Experience of using system performance tools such as Datadog is desirable.
• Solid grasp of data analysis, database management, and system integration.
• Confirmed experience of using testing and issue management tools such as Jira.
• Knowledge and understanding of web site analytics tools such as Google Analytics, Google Tag Manager, BigQuery and ContentSquare.
• Good technical project management background with successful delivery of change programs to time, quality and budget within an agile development framework.
• Experience with software development lifecycle (SDLC) methodologies, including Agile and Waterfall.
• Good people management, with validated ability to optimally work with internal and external teams.
• Service leadership skills with experience of successful solving issues and support provision.

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family.
• A great holiday package