Summary of Role Purpose
The Accommodation & Cleaning Shift Manager will be responsible for the smooth delivery of the cleaning shift.
Reporting to the Cleaning Manager, the Accommodation & Cleaning Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high.
You will support and coach the team to ensure they deliver a great experience and are also driving any key metrics relating to our Clean and Fault Free (CAFF) approach to our accommodation and holding team to account to ensure standards are met.
Key Responsibilities
We're looking for someone who can ensure the delivery of CAFF standards while driving improvements in both Guest and Employee NPS. You'll be responsible for conducting Mobaro quality control checks and leading feedback conversations.
Additionally, you'll manage the impact on P&L and effectively execute the Right People, Right Place, Right Time (RPRRT) strategy.
About You
You will oversee a successful cleaning operation during your shift, ensuring strict adherence to CAFF standards. You will stay informed about NPS scores within your department and take proactive steps to improve these scores and reduce guest complaints.
Strategic team positioning is vital to delivering on our promise, with a strong focus on the Right People, Right Place, Right Time (RPRPRT) approach.
Your responsibilities include conducting Mobaro quality control checks, analysing reports, and leading feedback discussions. You will also ensure that your team receives the necessary training and support.
You will manage the implementation of the initial 90-day program for new team members and oversee all personnel-related activities, from onboarding through the full employee life cycle, including PDPs, performance management, and formal HR processes.
Setting clear objectives and PDPs for your team, supporting team surveys, leading action plans, upholding brand standards, and ensuring your team meets health and safety regulations are also key aspects of your role.
Key Knowledge, Experience & Qualifications
The ideal candidate will have extensive operational knowledge in managing a cleaning or soft services team, with a proven ability to juggle multiple priorities and adapt quickly to changing needs. They will exhibit high standards and meticulous attention to detail, with experience in leading both permanent and temporary teams to achieve outstanding results.
Flexibility, excellent communication skills, and a proactive problem-solving attitude are essential traits for success in this role.
About Butlin's
At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you.
There has never been a more exciting time to join Butlin's!
