Online Marketplace Team Leader

Endless pre-loved items. Limitless creativity. One clear purpose.

Online Marketplace Team Leader

£25,896 per annum (+ benefits)

Reports to: Assistant E-commerce Manager

Directorate: Marketing, Fundraising & Engagement

Contract: Permanent

Hours: Full time 37.5 hours per week (Monday-Friday with rotational evening and weekend work approximately once a month)

Location: Onsite at Warrington Regional Distribution Hub (Taylor Business Park, Culcheth, Warrington, WA3 6BL)

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Closing date: 01 October 2024 at 23:55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact [email protected] as soon as possible.

Recruitment process: One competency-based interview (onsite at Warrington)

Interview date: From the week commencing 07 October 2024

How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you.

As part of Cancer Research UK's Retail & Ecommerce Growth Strategy, we are proud to have four distribution hubs and online marketplaces across the UK. Our aim is to reach an income of £96 million over the 10 years, directly contributing £53 million to Cancer Research UK's life-saving research. As our trading operations expand, so does our marketplace and eCommerce presence. Sustainable and preloved fashion is on the rise, with the online resale market due to be worth $36bn by 2024 and bigger than fast fashion by 2029, at $64bn. Therefore, this is a key area for us and a real opportunity to bring in more money towards our mission.

We're looking for an Online Marketplace Team Leader to join Cancer Research UK's Online Marketplace team in our first ever 12,000 sq. ft. Regional Distribution Centre (RDC) in Warrington which opened in May 2023. Our Online Marketplace Team sort, identify, value, photograph, and list items for sale on our online marketplace platforms (e.g., eBay, Depop, Vestiaire and ASOS). Check out our Team in Warrington in this video as they show you a typical day in the Online Marketplace Team.

In this role, you will be responsible for motivating, coaching, and guiding a team of Marketplace Assistants (c.10 direct reports). You will oversee the item journey, supporting product selection and the photography of items, making sure listers have enough items day-to-day and ensuring the team meets their objectives.

This is an opportunity to work in your local area for one of the UK's most trusted brands as part of a collaborative team. We can offer you a purpose-driven role with 25 days of annual holiday + public holidays, paid sick leave, and career progression opportunities across the whole organisation.

What will I be doing?

• Overseeing the Marketplace team on a day-to-day basis (including rota creation and management, staff and volunteer development and training and induction).

• Supporting the team by driving KPIs to achieve the overall Marketplace budget.

• Providing feedback to the team on performance by carrying out 1-2-1 and focus conversations.

• Being part of team meetings and events and leading in the manager's absence.

• Ensuring the quality of the photography and listings are at the required standard and consistent on each marketplace and with other hubs.

• Supporting all areas of the Online Marketplace operation when required.

• Supporting with training and materials for the shop and warehouse teams to ensure the right items are being selected for each Marketplace.

• Overseeing the stock volumes and making sure there is enough stock ready for the listers.

• Checking all areas are compliant with Health & Safety and housekeeping standards.

What are you looking for?

• Team management and supervision experience in a Retail, E-commerce, Online Marketplace, or Warehouse/ Depot environment (c. team of 10).

• Experience working to meet team targets/ KPIs with an ability to motivate teams with excellent time management.

• Excellent eye for detail with a proven ability to work effectively under pressure whilst maintaining high standards.

• Excellent written and verbal communication skills.

• Proficient IT and administrative skills (including Microsoft Packages and databases such as data entry in Excel).

  • Shopigo software would be beneficial but is not essential meaning we welcome applicants without this experience.

• Good brand awareness with an understanding of current product trends and an interest in either fashion, accessories, antiques, or collectables.

• Experience with photography, or buying or selling on online marketplaces (e.g., eBay, Depop, Vestiaries, ASOS etc) would be beneficial but is not essential meaning we welcome applicants without this experience.

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefits by visiting our careers web page.

Additional information

If you want to know more about this role, here is a full job description. Please note this is a generalist profile used for internal & external purposes meaning we don't expect candidates to meet all the criteria included (we will be shortlisting based on the criteria advertised).

For more information about working with us please visit our website or contact us at [email protected].

For more updates on our work and careers, follow us on: LinkedIn, Facebook, Instagram, X and YouTube.

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact [email protected] or 020 3469 8400 as soon as possible.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.