Ecommerce Executive

Endless pre-loved items. Limitless creativity. One clear purpose.

Ecommerce Executive

£26,000 - £31,000 plus benefits

Reports to: Online Business Development Manager

Directorate: Marketing, Fundraising & Engagement

Contract: Permanent

Hours: Full time 35 hours per week

Location Home-based

Closing date: 10 October 2024 23:55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact [email protected] or 020 3469 8400 as soon as possible.

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Recruitment process: One competency-based interview.

Interview date: Week commencing 21 October 2024

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you.

As part of Cancer Research UK's Retail & Ecommerce 10-year Growth Strategy, we are proud to have four distribution hubs and online marketplaces across the UK. Our aim is to reach an income of £96 million over the 10 years, directly contributing £53 million to Cancer Research UK's life-saving research. As our trading operations expand, so does our marketplace and eCommerce presence. Sustainable and preloved fashion is on the rise, with the online resale market due to be worth $36bn by 2024 and bigger than fast fashion by 2029, at $64bn. Therefore, this is a key area for us and a real opportunity to bring in more money towards our mission.

We have an exciting opportunity for you to join us as an Ecommerce Executive. In this role, You will be Supporting our eCommerce operations with the day-to-day running of Cancer Research UK's Online Shop and Amazon Store presence. With over 90,000 products sold per year and over £2M in revenue generated, you will be a key member of our online shop team. Your role will include assisting with the creation and management of product listings, reporting on sales, and maintaining and reporting on promotional activity to ensure the department drives revenue and meets objectives.

This is an opportunity to work for one of the UK's most trusted brands as part of a collaborative team. We can offer you a purpose-driven role with 25 days of annual holiday + public holidays, paid sick leave, and career progression opportunities across the whole organisation.

What will I be doing?

• Assisting the eCommerce team in analysing website performance, maintaining the Online Shop's promotions, product inventory, and reporting, as well as taking appropriate action to deliver income targets (e.g., c £2m income annually).

• Assisting the Marketplace team in maintaining our Amazon Store's listings (c. 1000 products/ 2,500 SKUs at a time), promotions, visual feel and reporting on performance.

• Working with the Trading Marketing team to develop, deliver, and report on marketing activities across our online Marketplace (.e.g., retail promotional campaigns for Black Friday, Christmas, Stand Up to Cancer Week, Race for Life etc)

• Maintaining relationships with and process orders for our wholesale customers with high speed and accuracy.

• Supporting our fulfilment service provider and in-house Supporter Services team with customer service queries to enhance the customer experience, resolve problems quickly, and increase sales.

• Assisting in ensuring compliance of our eCommerce listings against Cancer Research UK's policies, legal requirements, and best practices to minimise the risk to the Charity.

• Managing stock counts across our online shops while analysing trends and working closely with the buying team to Identify high performing products (e.g., Cancer Care and Race for Life) and ensure adequate inventory is maintained at all times.

What are you looking for?

• Online Marketplace, Ecommerce, or Retail background with experience using online marketplace platforms (e.g., Shopify and/or Amazon).

• Commercially minded with:

  • An understanding of online marketplace operations and selling products online.

  • Experience meeting targets/ KPIs (such as sales budgets, listing targets, and income targets etc).

  • An ability to analyse data and metrics to identify trends and opportunities for improvement.

• Has worked with B2B (business-to-Business) customers (such as retail partners and suppliers).

• As a home-based worker, you will need an excellent eye for detail with a proven ability to work under pressure and maintain high standards whilst effectively prioritising your own time.

• Excellent written and verbal communication skills.

• Proficient IT and administrative skills (including Microsoft Packages and data entry in Excel).

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefits by visiting our careers web page.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

For more information on this career opportunity please visit our website or contact us at [email protected].

For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, X and YouTube.

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact [email protected] or 020 3469 8400 as soon as possible.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.