Relationship Executive (London & South East)

Community spirit. Ceaseless ambition. Passion that just keeps growing.

Relationship Executive (London & South East)

£26,000 - £28,000 plus benefits

Reports to: Divisional Manager

Directorate: Marketing, Fundraising & Engagement

Contract: Permanent

Hours: Full time 35 hours per week (open to flexible working and compressed hours)

Location: Home based. This role covers London & South East and candidates must be based with 20 miles of the border (if you would like more specific information on where the boundary is, please contact our recruitment team)

Closing date: 19 November 2024

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact [email protected] or 020 3469 8400 as soon as possible.

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Recruitment process: Competency based interview

Interview date: From the week commencing 2 December

At Cancer Research UK, we exist to beat cancer.

At Cancer Research UK, our pioneering research has helped double survival rates in the last 40 years but there is much more that we want to do. Our Relationship Executives inspire and engage with our communities to enable us to raise the funds we need to continue this life saving research. We now have an amazing opportunity for you to join the UK's leading cancer charity whose science holds the solution.

Relationship Executives work within the divisional team to manage individual, group and corporate supporter relationships. They provide an exceptional level of service, predominantly over the phone and by mail and email, to help maximise in year and lifetime value, seeking and transitioning relevant supporters to Relationship Managers to extend their journey.

What will I be doing?

• Manage initial and ongoing contact for low, mid value and light touch relationships including and not limited to; individuals, fundraising groups, corporate organisations, and Will writing service acquisitions within the region

• Provide excellent customer service to support fundraisers via phone, mail and e-mail, enhancing their fundraising experience and driving increased income and lifetime value

• Provide timely contact to supporters at various stages of their fundraising journey, providing reward, recognition, and fundraising materials as required to increase long term loyalty and increase propensity to leave a gift in their Will

• Support the development of a robust prospect pipeline of opportunities, identifying and cultivating leads with a strong focus on lifetime value to CRUK, re-engaging lapsed supporters and generating potential leads in collaboration with the Acquisition team

• Identify supporters with high value potential or specific stewardship requirements across income streams and pass relationships to the Relationship Manager to maximise income and build long term relationships, including legacy journeys

• Responsible for achieving agreed income target and support regional budgets by reporting on and setting monthly targets

• Work with wider divisional team and drive supporter recruitment and re-engagement

• Ensure supporter records are entered and maintained on systems and associated pipelines

What are we looking for?

• Experience of providing excellent customer service with great organisational and time management skills

• Strong communication skills, in both verbal and written form with an ability to influence others using clear, candid communication - predominantly over the phone

• Good listening skills to build effective and valuable relationships with supporters

• Ability and confidence to solve straightforward problems with the direction, guidance and support of colleagues

• Build internal networks for collaboration and knowledge sharing across the region and department, with experience of working with colleagues to find new or better ways to do things and to make changes appropriately

• Excellent attention to detail and experience of entering and managing data in a database system

• Ability to use database to identify warm supporters to transition to relevant teams across the wider team.

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefits by visiting our careers web page.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

For more information on this career opportunity please visit our website or contact us at [email protected].

For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, X and YouTube.

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact [email protected] or 020 3469 8400 as soon as possible.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.