Content and Channels Manager

Grade A: £52,737 (National Framework) or £58,139 (London Framework - if you are London office based or homebased and live within the boundary of the M25) - There is also an additional homeworking allowance of £553 per annum for those working from home. For part time roles - please note this will be pro rata.

Contracted Hours: Full-time 37 hours per week. Job-share will be considered. Talk to us about compressed hours.

Contract Type: Permanent

Location: Flexible location home/office

Closing Date: Thursday 10th October 2024 at 11.59pm

Why this could be a great role for you....

In this role, you will lead the organisation's content design and social media team and act as the lead for its most used service - our public website.

This is a fast-paced, wide-ranging and rewarding job. You will have the opportunity to lead a friendly team of committed colleagues and deliver crucial information to millions of users. You will champion clarity, brevity, accessibility and simplicity in all our content.

You will work closely with colleagues from Policy, Engagement and Technology to make sure we deliver against our objectives

(this is the role specific hook that we need to interest our applicant; what is special about this role)

What you will bring...

A team player and effective leader, you will be comfortable juggling the demands of multiple projects and delivering both strategic and tactical solutions.

You will be passionate about making our content and services easier to access, understand and use for everyone who needs them.

You will have excellent content skills and a strong understanding of digital channels. You will be comfortable using analytics and user research evidence to inform design decisions.

What we can offer you...

Your health and wellbeing are important to us and are supported through generous annual leave (starting at 27 days and rising with service to 32.5 days, plus 8 Bank Holidays), a cycle to work scheme, discounted gym vouchers and access to a free employee assistance service 24 hours a day. We also understand the importance of financial health and offer membership of the NHS pension scheme, contributing about 14% of basic salary. You will also be able to access discounts to supermarkets, high street stores, electronics, fleet cars, plus we also have an internal reward scheme which could see you earn yourself a voucher or two! All of our Homeworkers are also kitted out with everything they need to comfortably work from home.

We want to support you to succeed and be your very best, with opportunities for training and development along with the support of experienced managers and mentors.

We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network.

Job Description viewable below.

Please note some roles may be subject to a satisfactory DBS check

20240529 Content and Channels Manager JD - CCM + OG.docx

For an informal discussion or further information about this role please contact Hiring Manager - Owen Griffiths, Deputy Director for Content and Channels; [email protected] and for general enquiries contact [email protected]

Individual adjustments...

We are committed to being open and transparent around our processes and we endeavour to offer every candidate the opportunity to perform at their best throughout the recruitment process. We seek to support candidates to identify potential challenges and work with them to identify and facilitate reasonable adjustments as appropriate. Should you require assistance and/or would like to request a reasonable adjustment at any stage of the recruitment process, please contact a member of the team via email: [email protected]

CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.

For this role, we are particularly encouraging people from ethnically diverse communities and people with a disability to apply, who are currently under-represented at this level in the organisation.

Our Values

Excellence - Meeting our challenge to be a high-performing organisation

Caring - Treating everyone with dignity and respect

Integrity - Demonstrating our passion for 'doing the right thing'

Teamwork - Enabling us to be the best we can