Administrative Support Officer

Were looking for an Administration Support Officer to join our Business Transformation Team.This is an exciting time for the VCA, and a great opportunity to be getting involved in our digital transformation projects.This post will be an exciting dynamic role, encompassing a variety of administrative support working across various teams and working closely with colleagues, including across VCAs international offices.This is an ideal opportunity for a highly organised individual, who thrives on responsibility and working and networking with multiple departments and stakeholders within a busy, challenging environment.About UsOur work is focused on improving vehicle safety and environmental protection by providing robust testing and certification to national and internationally recognised standards.We are a part of the Department of Transport as the designated UK Vehicle Type Approval Authority. With more than 40 years experience, we have become one of the largest and well-respected approval bodies around.This position has been built on a reputation for technical expertise and quality, which is at the heart of everything we do, and what you could be a part of. Job descriptionThis role offers versatility and opportunities to work with colleagues across the Vehicle Certification Agency, and directly with our customers. You will need to be an effective communicator who can confidently engage with people by telephone or email, daily.You will play a key role in supporting our team, issuing documents and invoices to our customers in a timely fashion. Experience using computer systems, including Outlook, Microsoft Office and Adobe Acrobat is desirable. To help develop your skills and knowledge, training and courses are available, including our regular wellbeing sessions to raise awareness about our health and promote a work life balance.Our welcoming environment is the product of team players who work together to achieve the same shared goals. We pride ourselves on our expertise and require somebody who is passionate about delivering excellence to our customers, offering help and guidance when they require it. This will involve you monitoring shared mailboxes, providing ad-hoc administration support, and checking information from our customers to establish any gaps during the application process.For more information, please see the role profile attached.