Application Operations Engineer - Laboratory Information Management System (LIMS)

Assist in technical support activities and carry out agreed or routine maintenance and administration tasks to LIMS systems and systems that interface with themInvestigate problems in systems, processes and services, with an understanding of the level of a problemImplement changes based on requests for change from laboratory colleagues and other stakeholders and apply change control procedures in accordance with Divisional processesApply agreed security and IG controls to LIMS and associated assets, in line with local and organisation-wide policies and guidelines. Verify the location and state of assets that support or interface with LIMS.Manage service components to ensure they meet business needs and performance targetsIdentify and register incidents, gathering the required information and allocating it to the appropriate channel Own an issue until a new owner has been found or the problem has been mitigated or resolvedContribute to the implementation of remedies and preventative measuresMake proposals for LIMS reports and training policies such as the use of different equipment/software/web technology, reporting methods, training practices for the LIMS.Correctly execute test scripts under supervision and understand the role of testing and how it worksIdentify and engage with users or stakeholders to collate needs in the form of user stories or other documented requirements.