Customer Service Advisor

We are looking for someone who is a natural communicator, who can simplify complex subjects whilst adapting how they speak or write depending on their audience. The successful candidates will also need to be customer focussed, striving to deliver excellent service every day and have a very strong personal and emotional resilience, able to compose themselves after speaking to the most difficult of customers. https://youtu.be/R4XZgIaO_UE On a typical day you will work as part of a team to review, prioritise, distribute and respond to customer queries, ensuring that our Service Level Agreements are met. You will work closely with your Customer Service colleagues, answering customer calls to our helpline, during our phone line opening hours of 9am 4.30pm where you will need to log their query and then investigate and provide a response to the customer or you may refer the query to a different part of the organisation for a reply if appropriate. In addition to the phone work, you will be responsible for researching and responding to customer queries in writing, once again updating the customers record on our system to ensure that we have an accurate record of our customer interactions.  You will also deal with postal correspondence from customers, which means that you will need to be able to regularly work in our Bristol office to deal with this. Some of your training will be done in-person in our Bristol offices also, so you will need to be able to attend this as required. For full information on the role and assessment process please refer to the candidate pack attached. Office Attendance This role is contractually based at Temple Quay House, Bristol which is currently out of use due to undergoing refurbishment work. In the interim, we have the use of alternative office space in very close proximity to Bristol Temple Meads railway station. We recognise and value the mutual benefits of hybrid working and have a flexible approach to in person attendance, which can vary dependent on the requirements of individual business units - the details of which can be discussed with candidates if invited to attend an interview.