Head of Facilities Management Operations

HOPS are responsible for providing expert property services to the department. The estate comprises of office, Border Force, warehouse, residential, detention and public access properties. Our property teams work with a variety of stakeholders within the department, across Government and with a range of external suppliers to deliver a range of construction projects, change and improvement projects, estate management and facilities management to support the Department in delivering our strategic ambitions of a smaller, better, greener estate in line with the Government Property Strategy, and operational and political priorities. The Grade 6 Head of FM Operations role is responsible for operational delivery of FM services, leading the FM Operational team and will have line management responsibilities. Working closely with the Head of FM Contracts and Technical Management and our FM supply chain, the post holder will ensure wider estates priorities are met, that FM services are delivered as required to meet business needs and that the estate remains safe and compliant with all relevant legislation and guidance. Relationship management and communication are critical components of this role. Key responsibilities: Operational compliance oversight and management. Ensuring estate and service delivery compliance with all applicable legislation and best practice for fire, health and safety. Supporting the discharging of Duty Holder responsibilities. Overseeing and supporting audit and assurance activity.Effective and timely performance reporting, monitoring and assurance measures. Ensuring that all information reporting cycles are met and the accuracy, consistency and quality of information provided. Ensure that FM risk management strategies and procedures are in place and outputs are actioned appropriately.Management and maintenance of various complex stakeholder relationships, providing a responsive, visible and customer focussed FM service.Oversee FM contract service delivery, providing strategic leadership and ensuring the contracted services are delivered well, performance is managed, and the contracts continue to meet business needs, ensuring services are delivered efficiently and effectively.Develop and prioritise the FMR and deliver FMR projects achieving value for money, sustainability targets and building estate resilience. Manage asset lifecycle replacement and compliance effectively, improving the condition of the estate and considering business needs.The post holder is accountable for the budget for their team and ensuring appropriate spend controls are in place, managing budgets supporting and forecasting activities.Working pattern Due to the business requirements of this role, it is only available on a full-time basis. However, compressed hours are available.TravelThis role will require travel nationally to Home Office sites and may include some overnight stays. Frequency will vary depending on business requirements but could be up to weekly.