HMCTS Bailiff - Wrexham Law Courts (County) (Ref: 90459)

Proud to Serve. Proud to keep justice going.As a Bailiff you will play a vital role working on the front line, dealing with people who are at some of the most challenging points of their lives.About usHM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. Were looking for individuals who are committed to public service and making a difference in peoples lives to deliver justice. If you are interested in developing a career with a real purpose, please apply. Your roleIf you have excellent customer service skills, prefer working away from an office, enjoy working by yourself or in a small team and like your days to be varied and flexible, then working as a bailiff may be the job for you.To be a successful Bailiff, you will be an excellent communicator. You need to be able to swiftly assess circumstances, adapt accordingly and be a confident leader in emotionally charged situations. You will be able to plan your days to manage your workload but should be adaptable.As a Bailiff you will be visiting people in their homes and businesses, you must be able to calmly explain why you are visiting and what options are available to help resolve matters. You must be able to demonstrate empathy for court users, be non-judgmental but focussed on carrying out your role whilst fully respecting the customers that you meet.This is a fantastic opportunity to be part of a supportive team. Our work is varied and rewarding, attracting people from all backgrounds and walks of life. You will receive full bailiff training which includes training on the Court Management systems and further supported with mentoring from an experienced member of staff whilst out in the field.Not to be confused with private Bailiffs, this role gives you the opportunity to make a difference in HMCTS and develop your career within the Civil Service.So, what do we need from you?A driving licence,A road worthy vehicle is essential for the role.There is some computer use (inputting, e-mails, for example) so computer skills to undertake work at the level required is also required.Great communication skills both written and verbalCommitment to providing a brilliant service for our customersAbility to handle difficult conversationsAbility to provide information, quickly and clearlyA real passion for supporting and helping peopleDriving is an essential part of the job role. You must be fit to drive and have a valid EU or UK Driving licence. You must have access to and be able and ready to use your own car for work purposes. We will not be able to progress you to appointment if you do not have a vehicle at the point of offer. If you have a UK licence, after completion of your probation period, you have the option to take part in the Departments car leasing scheme.Please note; (i) for insurance purposes, drivers of lease vehicles, pool or hire cars must have a UK driving licence for over 12 months (ii) Drivers using their own car must have insurance for work related travel; and (iii) all work mileage is paid for in accordance with the allowances in place, as amended from time to time.We give you the option of using your own car or, following successful completion of your probation period, a lease car, (UK driving licence required for a lease car). Fuel allowances are paid. You will receive full PPE and safety training to give you the knowledge and confidence to conduct your bailiff duties successfully. You should be familiar with using IT and be comfortable with receiving training on the courts case management systems. Regular travel will be required across North East Wales, Welshpool and Newtown in Dyfed Powys.For a full job description, please read supporting document 1 included below before applying