JCL Business Administrator, Judicial College Content Team, Judical Office (Ref:91345 )

Role title: JCL Business AdministratorTeam/Directorate: Judicial College Content TeamOverview of the Judicial OfficeThe Judicial Office (JO) reports to, and is accountable, to the Lady Chief Justice (LCJ). It was established in 2006 to provide support to the LCJ and to the wider judiciary in upholding the rule of law and in delivering justice impartially, speedily and efficiently, following the Constitutional Reform Act 2005.In addition, we support, and are accountable to, the Senior President of Tribunals, whose responsibilities extend to Scotland and Northern Ireland.The JO is an interesting and unique place to work. Everything we do is in support of upholding the independence and impartiality of the judiciary. We work closely with HM Courts & Tribunals Service (HMCTS), the Ministry of Justice (MoJ) and others across Government as well as with the legal professions.We are an Arms Length Body sponsored by the Ministry of Justice. This creates an interesting and complex environment in which to work where we agree our priorities with the senior judiciary and receive our funding to deliver them from the Ministry of Justice. The Judicial Office has been through a period of significant growth resulting from an expansion of our remit and responsibilities.See JO staff talk about working here: https://design102.wistia.com/medias/uhgtmbtnlvOverview of the teamThe Judicial College is part of the Judicial Office a unique part of the Civil Service, independent from government and dedicated to supporting the judiciary and promoting and safeguarding judicial independence to maintain confidence in the rule of law. The College supports the Lady Chief Justice, Senior President of Tribunals and the Chief Coroner to fulfil their statutory responsibilities for training the judiciary in an evolving justice system. We support the judicial leadership of the College to set strategic direction and advise on the design and delivery of the training programme. We deliver around 1800 courses to around 25,000 office holders every year. We aim to be a world leader in judicial education.For more information see: www.judiciary.uk and https://www.linkedin.com/company/judicial-office/Working with the College Board, the Judicial College supports these senior members of the judiciary in setting the direction for training and ensuring the College has the right support in place to provide advice on the design and delivery of training, innovative digital systems to support delivery and that seminars are well organised. Our purpose is to strengthen the rule of law and improve the administration of justice through delivery of essential training for the judiciary in courts and tribunals, as well as a framework of training for magistrates. The Judicial College Learning Team plays an integral part in supporting the training programme and judicial office holder access to resources through our digital learning platform, Judicial College Learning (JCL) which is a Totara based platform. The team works closely with colleagues across the College, Digital Services and judicial stakeholders to ensure the system meets user needs, identify improvements, develop new functionality and make the best use of data held on the system. The team serves as the central coordination point for all matters related to the JCL, including content held on the platform, the governance around the system and its content, using feedback to make improvements and deal with any emerging issues relating to functionality, content and date.In addition to the management of the digital platform, the JCL team plays a key role in coordinating and management of future developments to the system to meet business and user needs and new design principles. The team lead on project management, stakeholder engagement and change management. This includes developing and delivering guidance and training to both staff and the judiciary on how to use the system where changes are made. In managing content on the system and functionality, the team oversee the design, layout and content held on the system to ensure that users have the best possible experience, and that features, and content are accessible. Hybrid Working RequirementThis position is eligible for hybrid working (current minimum requirement for time spent at base location is 60%, which is subject to business requirements).Summary of the roleAs a Business Administrator, you will play a key role in ensuring the smooth operation of our digital learning environments. You will be responsible for managing content, supporting users, assisting and participating in the delivery of projects, and contributing to the ongoing development of our platform. This position offers an exciting blend of technical skills, creativity, and stakeholder management.Responsibilities,Activities & Duties:Assist in the implementation of new features and improvements to the JCL platform.Manage user accounts, permissions, and access to various learning resources.Monitor system performance and assist in troubleshooting technical issues.Generate reports on user engagement and course completion rates.Provide first-line support to JCL users, addressing queries, resolving and escalating issues promptly.Assist with the development and delivery of training sessions and user guides on using the JCL platform effectively.Assist in the maintenance of content and staff access to an internal training system.Support the build and launch of the College annual training prospectus and booking system on the digital platform ensuring all content is accurate and accessible to end users.Contribute to and support various ad-hoc projects as they arise, ensuring project aims are achieved and timelines are met.Participate in stakeholder user group meetings, taking minutes and actioning follow-up tasks.Build and maintain effective working relationships across the Judicial College.Essential Knowledge, Experience and SkillsStrong IT skills, particularly in database management, Excel, and Word.Ability to build effective working relationships with a range of stakeholders and work as part of a team.High level of accuracy and attention to detail.Excellent written and verbal communication skills.Desirable Knowledge, Experience and SkillsExperience using management systems (Learning Management System LMS or Content Management System CMS).Behaviours (for Recruitment/Success Profiles):Managing a Quality Service (Lead Competency)Working TogetherDelivering at PaceMaking Effective DecisionsAssessment process at applicationAn application screening process. We only ask for one behaviour and a Statement of Suitability (SOS) - please ensure that your SOS includes how you meet the essential criteria and experience listed in the essential skills section above. You will be given a 500-word limit for your statement of suitability.Assessment process at interviewAn interview we will assess you against the full set of behaviours listed below, so please prepare examples for each behaviour if you are invited to interview.Security clearance required:CTCPlease note:Central Government policy dictates that applicants for National Security Clearance must be a resident in the UK for these minimum periods:- CTC - 3 years- SC - 5 years- DV - 10 years