No10 Network Operations Engineer

We are recruiting for a Network Operations Engineer within our small, busy, fast paced, highly motivated technical Service Delivery team working in the heart of UK Government. As well as taking part in interesting and ever-changing work where no two days are the same, youll be working in an environment that is supportive and inclusive. The larger ICT team consists of men and women from various technical and business backgrounds who pull together to get the work completed. In this team your opinion will be valued and listened to and you will have the chance to help contribute to the direction of future network architecture of the No10 IT and Telecoms services. There will be relevant training opportunities alongside technical and business support from expert colleagues.This role reports to the Head of ICT Service Delivery, where you will lead and work with your team on the design, development and maintenance of the internal and external network infrastructure and services. Using your technical knowledge, problem solving and analytical skills, you will investigate and resolve network hardware and software problems ensuring any issues are resolved at pace. Key responsibilities: Management and maintenance of network infrastructure components and devices such as switches, routers, firewalls, and load balancers. Monitoring network performance, ensuring system capacity, availability, and reliability. Dealing with network incidents, performing failover operations, and managing the resolutions of faults, working with third parties where necessary. Working consistently to keep systems secure by implementing latest best practices and procedures including testing. Designing, procuring, implementing, and fully documenting current and new solutions working to improve resilience of the current environment. Supporting the Head of ICT Service Delivery to develop network strategy and deliver supporting projects to meet business requirements on time and within budget, from procurement to the delivery of the service.Daily activities can include: Investigating and resolving faults in services, implementing preventative measures and providing advice on solutions. Performing network maintenance and system tasks such as upgrades. Maintaining network rooms, ensuring they are safe, secure and being used correctly. Working with the team, FM and Security to do this. Supporting, maintaining, and administering firewalls. Acting as the main contact point for network infrastructure requests for support. Take forward the procurement and management of services and equipment. Mentoring and leading less experienced members of the team to develop skills across the team. Keeping up to date with new practices and innovation in technologies. Bringing in recommendations to improve system performance, security, and reliability. Participating in being on the full team on-call support rota. Plus, many more ad hoc technical, commercial and business activities required in support of the teams work.