Offender Subject Access Request Team Leader (Ref: 91402)

Offender Subject Access Request Team Leader Number of jobs available 1Detail of reserve list 12 MonthsGrade EOOrganisation Grade for MoJ EOPost Type PermanentWorking Pattern Full TimeRole Type Operational Delivery, Knowledge & Information Management Region East MidlandsCity/Town Burton-upon-TrentBuilding/Site Branston Registry, Burton-upon-Trent, DE14 3EGAbout the DepartmentThe Ministry of Justice (MoJ) is one of the largest government departments, employing around 70,000 people (including those in the Probation Service), with a budget of approximately 9 billion. Each year, millions of people use our services across the UK - including at 500 courts and tribunals, and 133 prisons in England and Wales.What we doWe work to protect the public and reduce reoffending, and to provide a more effective, transparent, and responsive criminal justice system for victims and the public. We are also responsible for the following parts of the justice system:CourtsPrisonsProbation servicesAttendance centres.We also work in partnership with other government departments and agencies to reform the criminal justice system, to serve the public and support the victims of crime. We are also responsible for making new laws, strengthening democracy, and safeguarding human rights.New entrants to the Civil Service will be expected to join on the minimum of the pay range. Existing Civil Servants will have their salary calculated in accordance with the Departments pay on transfer/pay on promotion rules.We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.BackgroundThe Offender Subject Access Request team sits within the MoJs Security, Services and Information Governance Group Directorate, which has a broad range of responsibilities including corporate communications through to information management and records compliance. As part of the Directorates Information Services Division, our aim is to ensure the MoJ holds information in compliance with legislation; that all information is correctly stored, accessible, and shared appropriately; and our information is protected, and the risks managed. We believe that knowing what information and records we have and having the right information available at the right time by those who need it or request it, is at the heart of an excellent justice system.The Offender SAR team manage and process subject access requests (SARs) on behalf of the MoJ. The role involves liaising with its agencies to retrieve personal information held on the requestor and then prepare it for release in compliance with the Data Protection Act 2018 (DPA). The team receives more than 6,000 requests per annum.Role PurposeThis is an exciting opportunity to become a team leader within an expanding team responsible for overseeing the Departments response to SARs made under the DPA by offenders.As a team leader you will be responsible for managing an administrative team, who are responsible for determining what personal information can be disclosed and where is it appropriate to engage an exemption to withhold information. You will ensure your staff are organised and have work allocated so that requests are completed in full and within statutory timeframes. This will include undertaking performance management actions to ensure individual performance, and personal targets are met to ensure the team achieves 100% compliance wherever possible and developing staff to reach their full potential. You will complete quality review checks on your staff and use your findings to put into place remediation plans and reward performance where appropriate. Together, with your EO colleagues, you will identify opportunities for performance and process improvements, support the implementation, and lead your team through these changes to a successful conclusion.You and your EO colleagues will ensure that staff have a working knowledge of the right of access to personal information under the DPA and are able to apply the legislation to the information the team receives from across the MoJ in response to offender SARs and that disclosures are lawful. You will provide feedback to team members and hold team meetings to ensure consistency across the whole team is achieved.A flexible, positive and can-do attitude is vital, using your resource to support the team where needed to achieve full compliance with all the SARs it receives. You will join a large team that is looking to investigate the use of new technology available to manage challenging work and increase efficiencies.Main Activities / ResponsibilitiesThe job holder will be required to undertake the following duties and responsibilities:Lead, manage and motivate their team and set stretching and achievable targets to ensure requests are completed within the statutory timeframe, lawfully and in line with policyPlan internal resources and allocate work to ensure that all requests are completed on time and that their team is organised and fully skilled to meet their work objectivesEffectively manage their team and individual performance including quality checks of staff. Address any issues as they arise in line with HR policy and use the reward and recognition system to reward performance and creativityAct as a role model and demonstrate and encourage behaviours which support the organisations values. Take a lead in employee engagement activities to maintain good working relationships with staff and to improve staff morale and motivationEnsure learning and development needs for all staff (current and new) are identified and met to enable the team to deliver a high-quality serviceThink beyond their own area of responsibility. Work in a flexible way and undertake any other duties reasonably requested by line managementProvide advice and assistance to stakeholders on the processing of offender SARsTo assist with any ad-hoc general office duties as required, with regular manual handling requirements.Person SpecificationEssential skills:Experience of leading a team.Working in a digital environment, streamlining processes and delivering good quality services that provide value for moneyExperience of delivering customer service excellence in a processing environment.Desirable skills:Working knowledge of the DPA and the General Data Protection Regulation (GDPR)Experience of working in or with HMPPSExperience in supporting/mentoring rolesExperience of using Microsoft computer package, i.e. Word, Excel, Outlook and Access.Application ProcessThis vacancy will be using Success Profiles to assess Behaviours and Strengths. Shortlisted candidates will be invited to attend a panel interview.To apply for this role, please submit evidence of the following Civil Service Behaviours:LeadershipCommunicating and influencingManaging a quality serviceChanging and improving.Evidence should be provided against all behaviours listed. All applicants that progress to the interview will be assessed on all the behaviours and some strengths.Additional Information To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).If you do not meet the above requirements, you may still be considered if, for example:You've been serving overseas with HM Forces or in some other official capacity as a representative of HM GovernmentYou were studying abroadYou were living overseas with parents In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.Success Profiles Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.If you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL ([email protected]) in the first instance. We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.Use of Artificial Intelligence (AI)You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include ...