Operations Manager (Ref: 91232 )

Operations ManagerLocation: National*Closing Date: 23rd OctoberInterviews: W/C 4th November (subject to change)Grade: SEO(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)Salary: National: 39868 - 43535 (which may include an allowance of up to 2057). London: 45824 - 50039 (which may include an allowance of up to 2251).Working pattern: Full-time, part-time, flexible working, job share.Contract Type: PermanentVacancy number: 91232*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAPThe RoleWere recruiting for an Operations Manager here at Justice Digital, to be part of our warm and collaborative End User Compute Services (EUCS) team.This role aligns against Senior IT Service Manager from the Government Digital and Data Framework.The Technology Team designs, delivers and supports the core infrastructure and systems that enable End User Compute Services and line of business applications for over 100,000 Ministry of Justice users across over 800 locations.We are recruiting for Operations Managers (OM) to work alongside the Senior Operations Managers within the Technology Services Teams. The role is responsible for supporting the identification of Strategy, Operation and ongoing management of a range of services used by 100,000+ End Users across the Ministry of Justice. The Operation Manager (OM) will be supporting the Service Owners responsible for the end-to-end service delivery working capabilities within the Service Area.To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025Key Responsibilities:Working with the Operations Managers and Product Leads to ensure Services/Products are used effectively within MOJ and that delivery of solutions and functional use aligns with MOJ standards and industry best practices.Works with the above and other interested parties, in the development and delivery of the Service strategic roadmap.Developing key metrics, dashboards, reports etc around the utilisation of tools, technologies and products to support investment activities in these areas.Working with service providers, 3rd parties, service operations, and business engagement to ensure evolving business needs are continuously met. Additionally, to work with providers to ensure that solutions are delivered in a secure, robust manner in line with best practice.Ensuring that implemented solutions are simple, easy to use and are delivered in a user-centric way.Working alongside the Senior Operations Managers to identify user requirements through user experience to inform features and products and procurement activity and align with Product Leads to deliver these through product roadmaps.Working alongside the Senior Operations Managers to identify requirements and present them in business case and procurement-ready formats to gain approvals and/or go to market.Collaborate with operations and support teams to provide support, improve processes, improve efficiencies, and enhance the overall user experience.Supporting procurement activity alongside Commercial colleagues.Working alongside the Senior Operations Managers managing and reporting on multiple suppliers delivery and performance against contractual requirements and attending vendor review sessions.Monitoring performance of the relevant service line working with architects and engineers to identify continuous service improvements.Working with internal teams and suppliers to identify resolutions to incidents and problem tickets and utilise this data to improve the service of a product.Developing strong relationships with a range of stakeholders and key vendors.If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!Person SpecificationEssentialExperience in operations of a large enterprise and or projects.Able to proactively manage exceptions and challenges.Experience with change processes and governance.Working knowledge of end-user environments and experience in one or more of the following service areas - Infrastructure, Azure Virtual Desktop/Windows 365, Application packaging tooling.A good understanding of Microsoft and other environments and the underpinning products and technologies including M365, MS Teams, SharePoint Online, Active Directory and Azure Active Directory.You keep abreast of changing trends and market developments of current and future technologies.Management of external supplier networks.Capacity management and service optimisation.Experience transitioning away from legacy technologies.Use and awareness of recognised methodologies - ITIL, Agile, Prince2 project management.Willingness to be assessed against the requirements for SC clearance. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.