Administrative Officer - Loughborough - ( Ref : 91619 )

Proud to serve. Proud to keep justice going.Our Administrative Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.About usHM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our Court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. Were looking for individuals who are committed to public service and making a difference in peoples lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.Your role Our administrative teams are the core of our HMCTS National Services, delivering great customer service to enable Justice. Roles include data entry of paper and/or digital work, telephony, customer complaints and correspondence. We empower our staff to be the voice of our customers, giving them opportunity to make changes that matter to our users.You will be assigned to a team to carry out a variety of general administrative duties to progress cases through the Court system or provide support to other functions within HMCTS. You may also be asked to clerk a virtual hearing. This involves assisting customers and Judiciary in preparing for a hearing and commencing a hearing promptly.You will have the confidence to liaise with Judiciary, legal representatives and service users and be able to adapt your verbal and written communication style in an empathetic and patient manner.Your skills and experience With a friendly and approachable manner, youll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers. Youll have great attention to detail, able to enter information into our database accurately and efficiently, and able and adapt to using various software packages. Youll enjoy organising your time, prioritising efficiently and multi-tasking in a busy environment. For a full job description, please read supporting document 1 included below before applying.Further details:These operational roles require successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available and arrangements will be determined by the business. This will only available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible, and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy, but please note that we are unable to accommodate fewer than 24 working hours a week or a Monday/Friday as a non-working day.