HMRC Customer Service Advisor - Belfast - 388R

Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to give our customers the best possible experience.Your primary role will be handling contact from customers effectively and efficiently across different lines of business.You'll be the first point of contact for our customers, providing a first-rate service by telephone, email or web chat.The main duties will include:Speaking to customers on the phone, helping them with their questions or issues.Helping customers to pay the correct amount of tax at the right time.Taking payments by phone and via our online services.Creating customer records and keeping them up to date.Using webchat and email to support our customers onlineTaking payments by phone and via our online services.If you are allocated to our Debt Management directorate your duties will also include: Discussing, calculating and collecting interest and penalties for late payments or late filing of tax returns.The Line of Business you are allocated to is decided at the time a Formal Offer is made depending on where resource is needed. We work a variety of shifts between 7:45am and 8pm, Monday to Saturday, to make sure we can help customers when they need us.You will work a maximum of one late shift per week (ending at 8pm) and a maximum of 6 Saturdays each year.The majority of roles within customer services allow you to work from home two days a week if you choose, this includes Saturday and 8 pm shifts.On the days you attend the office, you will be working in the location shown in the title heading of this advert.As a flexible employer, we will consider part-time requests. (Part-time is a minimum of 25 hours per week covering variety of shifts. All shift patterns, working days and hours will be discussed with your manager when you join us. Pay and annual leave will be pro-rata if we can agree your request). However we do require you to complete your training in the office on a full-time basis, usually 6 weeks Monday to Friday between 9am and 5pm.You can find out more about what its like being a Customer Service Advisor at HMRC on the Civil Service Careers website.Watch these videos to find out more about Customer Service roles at HMRC:Our Professions Customer Service Advisor at HMRCOur Professions Customer Services Group at HMRCOur Customer Service Advisor role - all you need to knowThere will be a virtual event on Friday 8th November 2024, between 12pm-1pm.You will be able to learn more about the role and can ask any questions prior to the closing date.If you wish to attend, please enter your email address on the following form:HMRC Customer Service Advisor recruitment event - 8th November (office.com)