Senior Application Operations Engineer

As a Senior Application Operations Engineer, you will be responsible for the support, management, maintenance and improve initiatives for a single application or a suite of applications. These systems which could range in technology, from Linux to Windows servers, SQL and Non-SQL databases, Cloud and On-Premise based servers and various third-party software. You will be an escalation point on application issues and work with other business and technical teams to assist with the ongoing reliability, performance, and support of those applications. The duties include:  You will share and follow IT Service Management best practice, using frameworks like ITIL 4, Agile and Scrum to ensure service and operational processes run smoothly and deliver value for the end user community.   Working closely with Lead Application Operations Engineers and the Process Team. Develop and maintain strong working relationships with the Application Operations Engineers in your team and with other multi-disciplinary teams, including Service Owners; DevOps and Site Reliability Engineers; Architects; Testers; Business Analysts; Level 2 Service Owners; Process Owners; external partners and suppliers; other Government Departments and many others. Being an active member of Centralised Application Support Services function, taking a leading role on your team, sharing best practice and knowledge across the function.Leading and championing continual service improvement across your team and other DWP areas ensuring the success of both technical and process improvements. You will be responsible for ensuring that the on-call rota for your services is up to date and complete. Undertake a leading role in the transition of new services into our department ensuring that systems are onboarded smoothly with the appropriate knowledge transfer. Undertake a leading role in the onboarding of new starters into our department ensuring that they are welcomed and supported throughout this process. Providing technical expertise by having advanced technical skills which allows you to pick up new issues or unusual changes and effectively handle them. You will effectively deal with escalations either from fellow team members or other stakeholders. There is a requirement for you to support your applications as part of a 24 hours a day, 7 days a week rota. This is on a week-by-week basis covering mornings, days and overnight.