Senior Business Change Manager

The Adoption & Utilisation team will be made up of six Business Change Managers and two Trainers. You will work closely with the multidisciplinary Digital Product team (made of Head of Product, Delivery Managers, Business Analysts, User Researchers, User-centred Designers, QA Testers), the wider programme team and the Supplier build and transition teams, who will work directly on building the digital product and are blended into the Adoption & Utilisation function. In addition you will also need to work closely with Live Services and Support team (in charge of the existing platform), account managers, the Government Recruitment Service and other HR departmental functions.Wider Cabinet Office teams youll interact with are the Live Service and Support team (maintaining the existing platform), account managers, the Government Recruitment Service but more broadly, this role will be the interface between the programme and the department HR functions. Limited travel will be required with this role. We are looking for a Senior Business Change Manager to join the Civil Service Jobs ATS Transformation programme in Cabinet Office Digital; you will directly contribute in improving our Civil Service Jobs platform with our customers, the wider recruitment service and those who are applying for roles in the Civil Service.This is an exciting role for someone who is passionate to work with people and is motivated by successful IT implementation in a complex environment, and who cares and can exemplify Civil Service values, in a diverse, ethical and positive working culture.Your role: As the Senior Business Change Lead, working to the Programme Delivery Manager, you will embed effective change management plans within our programme to deliver engagement and adoption, working closely with senior leaders, delivery teams, and stakeholders. You will be responsible for providing guidance and expertise in managing the complexities of change across over 200 customer departments with different levels of adoption. This will be critical in aligning business objectives with change initiatives, ensuring that strategic changes are effectively planned, executed and monitored. You will also work closely with the multidisciplinary Digital Product team (made of Head of Product, Delivery Managers, Business Analysts, User Researchers, User-centred Designers, QA Testers), the wider programme team and the Supplier delivery team, who will work directly on building the digital product.As a centralised service we operate via collective working arrangements across multiple government departments and agencies: you will need to identify, establish and nurture business relationships across the Civil Service and within the Cabinet Office to achieve Civil Service objectives.ResponsibilitiesLead the planning and execution of change management strategies and activities to ensure successful adoption and implementation of business changes;Collaborate with key stakeholders to identify change impacts, assess business readiness, and develop appropriate change management plans;Develop and deliver change management communications, including presentations, and training materials, to effectively communicate the benefits and purpose of change to key customers. Collaborating closely with the Strategic Communications team to ensure this;Lead on customer segmentation, the appropriate channels and key customer relationships to land the change;Lead on identifying early adopters for multiple release phases;Work with the digital build team and corresponding IT functions in departments, to define and ensure business readiness requirements;Provide leadership input to the programme team, supporting go-no go decisions and being the voice of the customer;Consider and advise departments on change impact for their organisation, such as operational and local teams impact;Implement change management methodologies and tools to drive organisational change and ensure consistent application across various projects;Monitor and measure the effectiveness of change initiatives, providing feedback and recommendations for improvement to senior management and the digital team;Identify and mitigate potential risks and obstacles to change adoption, implementing strategies to overcome resistance and drive engagement;Work closely with project teams to integrate change management activities into programme plans, ensuring alignment with business goals and milestones;Stay abreast of industry trends and best practices in change management, continuously improving and evolving change management methodologies within the organisation.