Senior Service Designer

Lead on design concepts and service blueprints that help define the customer journey and articulate the vision for end-to-end services.Identify opportunities and analyse user needs and business objectives across highly complex services to build design solutions that fulfil user and business needs.Help to define vision and outcomes for products, services and programmes, shaping strategy and influencing long-lasting change.Support the Head of User-Centred Design with the development and implementation of a best practice UCD strategy. Lead on design workshops and design sprints with the team, senior stakeholders and users.Collaborate with multidisciplinary teams, effective management of stakeholders and facilitate discussions at a senior level.Rapidly design and test digital prototypes with service users.Drive awareness of service performance through data and influence the implementation of evidence-based improvements.Take the lead in advocating for best practice and inclusive user-centred design across the organisation, and when working with third parties.Ensure all services and platforms meet with Government Design Services standards, and follow relevant government functional standards and other related requirements and guidance, in particular https://www.gov.uk/government/publications/government-functional-standard-govs-005-digital