User Centred Design Lead

As a member of the Digital, Data and Technology (DDaT) team the postholder will work closely with colleagues across the ICO and external organisations, including Senior Sponsors and Project teams to design new products, services or processes, or improve existing ones - in a user centred way.User Centred Design Leads will be key figures across the Design and Delivery team helping design and deliver new amazing digital services. You will support the team to design effective user journeys based on a deep understanding of the people citizens, businesses or government colleagues who use the ICOs services. And, continuously improve services, based on data, analytics and evidence.Working within a multi-disciplinary team on a wide range of user experience and research activities, you will work independently, with support and guidance from colleagues across the DDaT team.Key Responsibilities Work with product owners and key stakeholders to design effective and easy to use end-to-end services that help users complete their goal.Recognise patterns and trends in a wide range of evidence and data and draw key conclusions, outlining benefits, risks and potential solutions to ensure the continuous improvement of products, services and processes.Understand, advocate and implement accessibility standards in all product, service and process designs.Work closely with product managers and developers to turn user research findings into stories and actions that lead to valuable product and service featuresNegotiate with stakeholders in order to balance business needs against user needs.Plan, design and implement a range of user research activities and analyse and share the results.Responsibility for identifying, raising and managing risks within a given project/product/service.Communicate with team members across the business to plan and drive activities, monitor progress, resolve issues, and promote a spirit of collaboration