Welsh Administration Officer - Customer Service Centre

Welsh Administration Officer - Customer Service Centre - Role OverviewDo you have a passion for public and customer services and want to make a difference? If so, we would like to hear from you. Were seeking two candidates who are fluent in spoken and written Welsh to join our Customer Service Centre (CSC).The CSC sits at the heart of our operations here in the Valuation Office Agency. The successful candidates will be carrying out a range of data processing and administrative tasks to support the operational functions such as responding to queries, general administration and providing telephony support. Youll pay a crucial role supporting our customers needs and upholding the agencys reputation through your excellence in telephony, email and written correspondence.You will receive training on a variety of tasks to make sure you are always able to help with the most urgent activities. Its a busy role that can be challenging at times but the satisfaction you get from supporting customers makes it really rewarding.Check out our video to hear more from us on why you should become part of our CSC team.Inside the Valuation Office Agency - customer service careers - YouTubeWelsh Administration Officer - Customer Service Centre - Key responsibilitiesResponsibilities include: Providing excellent customer service via telephone, email and written correspondence in English and Welsh.Dealing with the customers and focusing on ensuring that they are content and understand our processes.Ensuring that customers provide all necessary information and providing them with clear advice based on their query.Providing assistance including explaining procedures or policies, giving reasons for enquiries and justifying decisions.General Admin including using our tools and databases to gather and analyse data.Completing short Welsh translation requests.