Restaurant Manager - Southbank Centre

Craft, Creativity and Community - we are Company of Cooks! These are our values, and they go far beyond corporate waffle. In fact, they set the tone for everything we do. Company of Cooks have been working with some of the UK's most cherished venues since 1996, delighting customers and clients alike with great food and drinks, brilliant service and an absolute focus on the details that make good restaurants, cafes and bars, great ones. In October 2019 the company was brought into the CH&CO family. The completion of the deal saw Company of Cooks become the group's go-to operators in heritage and performance venues, art galleries and destinations. We are excited to be recruiting for a Restaurant Manager to work with us at Southbank Centre to manage two new levels we are opening within the centre. We are looking for someone who is passionate about excellent service standards and who can manage a team of 10. Levels 5 and 6 of the centre will serve casual dishes and small plates.

Key Responsibilities:• Coordinate the entire operation of the restaurant during scheduled shifts.• Meet and greet customers and be a presence in the restaurant.• Oversee the table booking system to ensure maximum use of tables.• Advise customers on menu, describing food choices and food style and making suggestions for wine choice and up selling where appropriate.• Brief all staff regarding food and service standards to ensure that all services provided are of the highest standards.• Continually monitor the service and food provided in the restaurant, give feedback to the chefs/ service team and to ensure the food and service is of the highest quality.• Develop and sustain good working relationships with the client at the relevant site.• Act as the first point of reference for all customer comments and concerns and take any necessary action. Where necessary respond to customer complaints and provide service recovery and follow through.• Understand and interpret the relevant financial control systems and use the information to measure performance and to achieve all financial targets working with the Operations Director where necessary.• Prepare any necessary reports at the end of each week outlining staff control, food control and sales.• Provide effective day-to-day performance management to all Front of House staff at the restaurant.• Analyse and plan restaurant sales levels and profitability• Utilise contacts and personal profile to attract new business to the restaurant.• Work to maximise sales at the restaurant through effective upselling and offering of promotions.

What's in it for you?

Working with Company of Cooks has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Private medical eligibility
• Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers

Company of Cooks officially formed part of CH&CO Catering Group Ltd in 2020.

A Honest Approach, A Passionate Team, Quietly Confident