Helpdesk Operative - Harrogate
- Compass Group PLC
- Full Time
- Harrogate
- 29000.00 ANNUALLY
Job Description
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Free on-site gym
- Subsidised meals
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
What you'll be doing:
- Receiving helpdesk requests either by phone, email or in person
- Inputting & prioritisation of helpdesk requests from users utilising our CAFM system
- Distribution of helpdesk requests to engineers
- Updating of all helpdesk requests utilising our CAFM system
- Closing down of helpdesk requests utilising our CAFM system
- Preparation and issuing of Planned Maintenance tasks utilising our CAFM system
- Closing down of Planned Maintenance tasks utilising our CAFM system
- Assist in the maintenance of records & filing system
- Assign work, monitor and follow up Subcontractor Works
- Supporting in the purchase ordering process for materials and Subcontractors
- Act as first point of contact for internal and external parties
- Provide cover for colleagues during sickness, annual leave etc.
- Familiarisation of the contractual operation of the site
- Carry out monitoring of CAFM (MRI Evolution) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's
More about the role:
- To be polite, professional and friendly at all times with customers, clients and colleagues
- To ensure the highest level of customer care is adhered to at all times
- To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
- To actively gain customer feedback, passing information gained onto your line manager
Who you are:
- Knowledge of CAFM Systems / Helpdesk functions / Hard FM Services
- Experience of working in environments involving high levels of customer care
- Experience of working in an environment where there are peaks and troughs in demand during service times
- Keen eye for detail
- Warm and friendly personality
- IT literate
- Experience in telecommunications environment
- Excellent oral and written communications skills
- Experience in a similar role
- Self motivated and ability to adapt to a changing environment
About Us
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Job Reference: com/2609/78105001/52682394/SU
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive?because diversity is our strength!
