Cleaning Supervisor

Your key responsibilities will include:

• Auditing all areas to ensure that high quality service is provided.
• Ensure the whole team are clean, tidy and wearing the correct maintained uniform.
• Inspect, record, monitor and if required act to ensure that the high standards are maintained, (complying with Health & Safety and Infection Prevention regulations) and feedback to you manager.
• Responsible for carrying out internal audits for cleanliness in relation to Soft FM contract specification which details frequency and number of audits.
• Take lead of audit rectification program.
• Ensure supervisory team are following up with frontline staff to sign off rectification in a timely and professional manner.
• Compile client reports and track periodic of certain items (e.g. curtain change programme reports) on a monthly basis for the service.
• Ensure that all equipment is used safely and in accordance with current regulations and company policies.
• Report any accidents or near misses to your manager and complete the relevant incident investigation pack if any employee or customer has an accident in the work area during their shift. Use the online AIR3 system to log accident or near miss to central functions.
• Comply with all Health & Safety legislation which is laid out in the company's Health & Safety Manual, (COSSH procedures in the selection, use and recovery of cleaning chemicals and manual handling etc).
• Report all maintenance issues and hazards following the local procedures.
• Ensure hygiene levels are maintained in accordance with current legislation and provide a safe environment for customers and staff.
• Develop good lines of communication and relationships at all levels within your team and with other colleagues, customers and key clients and stakeholders.
• Understand security processes within the contract, in line with the company procedures.
• Compile and produce reports from available management systems and assist with monthly report input.
• Perform any reasonable and practical instructions as requested by your Manager appropriate to the needs of the Trust.

• To possess good communication skills in order to liaise with a range of staff, internal and external customers and to provide and receive information on a range of issues some of which require independent judgement.

• Knowledge of cleaning techniques through experience and training.

• Good team leadership/supervisory skills and an understanding of the different roles and skills of team members

• Ability to make judgements and decisions using own initiative, which may be critical to the effective delivery of services.

• An ability to plan and organise own work, including working to agreed targets and objectives and in unpredictable situations where demands are service led.

• Understand Health and Safety at work in order to make judgements on compliance and resolve any issues.

• Good understanding of Manual Handling and Infection Control issues.

• Ensuring that a high standard of customer service is a priority, whilst understanding the importance of the efficient use of resources.

• To ensure that confidentiality is always observed and that matters relating to duties undertaken or information received during the course of duties remains confidential.

• Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business. 
• Quality driven, with a sound knowledge of Health & Safety / infection control
• Possess good IT skills; fully competent in Microsoft Office and educated to GCSE level in English and Maths.  
• Passionate about patient care, with the ability to communicate effectively with patients, visitors and healthcare staff. 
• Confident working in a hospital environment and aware at times you will meet patients that are particularly unwell or showing signs of distress. 
• This position is subject to a Disclosure & Barring Service check; costs met by the employer.