Business Services Assistant

Business Services Assistant - Scheduler (Adult Social Care and Health) - RELIEF

An exciting opportunity has arisen to join the Homecare Scheduling Team. This Team supports the provision of Homecare to residents of Derbyshire by planning and overseeing care schedules.

We are looking to recruit new team members to join our established team.

What does a Scheduler do?

Derbyshire's Homecare Service provides care and support to Residents of Derbyshire in their own homes.  The Service will involve providing primarily short term packages of care, in order to enable us to support timely discharge from hospital, avoid hospital admission and enable people to retain and regain their independence.  

Schedulers ensure that this service runs efficiently by drawing up schedules, providing immediate response and support to Care Workers to manage their visits and their time, and working closely with Domiciliary Care Organisers to plan rotas

As part of a *new* function within the team, schedulers will also be managing requests for emergency care worker cover for our DCC care services.

What we expect from our applicants:

• Someone who can provide a timely and confident response to carers and clients via the telephone and other communication methods.

• Confident in using ICT and bespoke systems.

• Willingness to learn and adapt to our service changes.

• Someone who is a team player who is able to work closely with other disciplines and teams.

• Comfortable working autonomously with a positive and can-do attitude.

What you can expect from the role with Derbyshire County Council:

• Working for Derbyshire County Council really puts you at the heart of local communities, and provides great satisfaction being able to help local people.

• A welcoming and accepting team who provide regular peer support, as well as receiving professional and line management supervision.

• Great learning and development opportunities - Derbyshire County Council want you to succeed and will provide thorough support to ensure you can achieve your goals.

• Great benefits including:

• 25 days of annual leave plus another 5 once you reach 5 years of continuous service

• Generous local government pension scheme

• Guaranteed incremental annual pay increases

• Cycle to work scheme

• Discounts at selected county leisure centres

• and much more......

Working arrangements in the Homecare Scheduling Team

The role requires you to be office-based; the team are based at The Quad, Boythorpe Rd in Chesterfield.

You will working on a rota basis. This includes providing support over two shift types: 7am - 2.30pm, 2.30pm - 10pm. This will include weekend and bank holiday working - our service operates 365 days a year. Enhanced rates of pay apply for hours worked after 7pm and on bank holidays.

**Please read the additional information attachments which will highlight in detail the essential/desirable attributes needed to apply for this role. Applicants will need to link their experience to the criteria stated in the attachment/s in order for the management team to choose the most suitable candidates for shortlisting**

Interview Date: To be confirmed

Due to this post having access to children and/or vulnerable adults, the successful candidate will be required to undertake a Disclosure and Barring Service check. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided. Click here to see our policy on criminal background checks.

The job may require unsocial hours working including weekends and Bank Holidays. Payment arrangements will be detailed in any contract offer made.

Saturday and Sunday hours will be paid at plain time where it is part of your normal working pattern unless it is between 7pm and 7am, where enhanced rates of pay apply. Enhanced pay rates are paid for Bank Holiday working.

Due to this post having administrative privileges within the Council's IT systems, and in order to comply with the Public Services Network requirements, the successful candidate will be required to undertake a Basic criminal record check. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided. Click here to see our policy on criminal background checks.

Apply now and take the first step towards a fulfilling career with us! By joining Derbyshire County Council you will have access to a range of amazing rewards and employee benefits, including our generous annual leave scheme, excellent local government pension and fantastic employee discounts. To discover more detail about the rewards and benefits available to you, click here

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Young workers - Please note there are different rules for young workers in regard to working hours. Please ensure the information contained within the following ACAS link is understood before applying