Business Services Officer

Derbyshire County Council is looking for committed and flexible individuals to work as key members of a Business Services administration team. To provide efficient and effective support; reaching service and personal objectives whilst maintaining quality standards. To supervise and performance manage a team of business services staff.

We are seeking to recruit a Business Services Officer within the School Admissions and Transport team. The post holder will be undertaking procedures and implement policies associated with school admissions and home to school transport.

This is a fantastic opportunity for someone who wants to enhance their career prospects supervising the provision of operational services, co-ordinating and managing a team and taking responsibility for specific work areas.

The skills and knowledge required are an ability to build rapport, work closely and communicate effectively with team members, managers, service users and other departments as required. The successful candidate will need to demonstrate an ability to work to deadlines, operate in a systematic way and have an understanding of working with data.

Our Business Services Officers build and maintain effective working relationships with services across the Council, service users and external agencies.

What we are looking for :

• Line management experience and the ability to manage performance.
• Excellent organisational skills.
• An ability to prioritise and allocate work to meet targets and standards.
• Advanced IT skills, which includes the use of Microsoft packages.
• An ability to work as part of a team undertaking a wide range of administrative duties.
• A proactive approach to tasks.
• Experience of working in a busy office environment.
• Excellent communication skills both written and oral.
• An ability to research, interpret, analyse and present information/data.
• An ability to work within organisational policies and procedures.

• An ability to maintain and improve operational efficiency and quality of service through improvements in procedures/policies

• An ability to deal with people at all levels confidently, sensitively and diplomatically.
• Detailed knowledge of confidentiality, GDPR and Data Protection.
• NVQ Level 3 qualification or relevant office experience.
• Enthusiasm and transferable skills

Please read through the full Job and Person Profile and Task Brief to help you complete your application. You will need to detail in the "Suitability for Job" section on your application form how you meet the skills and experience we are looking for.

What we are offering:

• Access to a Pension Scheme
• 25 days annual leave per year (rising to 30 days after 5 years continuous service) plus 8 bank holidays (pro rata).
• Flexible working
• Training and development opportunities - We encourage staff development and will work with you to develop your potential including supporting with undertaking further qualifications in Customer Service, Business Administration or Team Leading.
• Paid travel expenses as there may be the requirement to travel to other sites
• Car share/parking/smarter travel scheme including access to the cycle to work scheme and electric charging points (at County Hall)
• Supportive management and team
• Access to our in-house occupational services which also includes free eye tests, physiotherapy, and counselling

If you would like to know more about Derbyshire County Council please click here

If you require any further information or for an informal conversation, please email [email protected] and your query/request will be passed to the relevant service.

Provisional Interview Date: Week commencing 30.09.2024

Interviews may be conducted via Microsoft teams and arrangements will be confirmed with candidates.

Apply now and take the first step towards a fulfilling career with us! By joining Derbyshire County Council you will have access to a range of amazing rewards and employee benefits, including our generous annual leave scheme, excellent local government pension and fantastic employee discounts. To discover more detail about the rewards and benefits available to you, click here

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This role currently offers hybrid working options which will be to subject service needs, there'll be an opportunity to discuss working arrangements for this position at interview.