Customer Experience Specialist
- Dignity Funerals
- Full Time
- Sutton Coldfield
- Up to 25000 UKP per year
Job Description
Simplicity Account Manager (Call Centre Based)
Full-Time, Permanent
Location: Sutton Coldfield, Birmingham (Office-Based)
Salary: £24,180 per annum
At Dignity, we're more than just an end-of-life service provider; we strive to be the most trusted and valued companion during life's most challenging moments.
This is why we are seeking a dedicated professional to join us in ensuring the highest levels of client service for our clients are adhered to with utmost care and efficiency. You will manage the funeral arrangements for Simplicity Cremation (& additional partners) clients from the first call through to the final farewell, ensuring a seamless experience. This includes coordinating logistics with Funeral Operations and Crematoria to deliver a smooth and meaningful service.
What Your Day-to-Day Will Look Like:
- Collaborating with Funeral Operations and Crematoria to organise logistics and funeral service details on behalf of clients.
- Supporting clients in selecting coffins, urns, floral tributes, music, and visual media (such as webcasts, visual tributes, and recordings) for funerals.
- Engaging professionally and empathetically with both internal and external customers across various platforms.
- Completing statutory cremation paperwork and providing administrative support for funeral and financial arrangements.
- Coordinating music and visual media requirements with suppliers, acting as the primary point of contact for all client queries and needs.
- Reporting regularly to the Simplicity Team Manager on daily, weekly, and monthly business processes.
- Maintaining accurate and up-to-date client records and paperwork, managing your workload to meet service level agreements (SLAs).
- Monitoring and facilitating the safe and timely delivery of ashes to clients.
What We're Looking For:
- Experience in Customer Service or Administrative roles.
- Outstanding communication and customer service skills.
- Ability to adapt your approach to meet the unique needs of clients, demonstrating sensitivity and patience.
- Excellent attention to detail and ability to spot errors easily.
- Ability to work effectively as a team and collaborate to achieve goals.
- A good standard of Maths and English.
- Proficiency in MS Office applications and general PC literacy.
What you get from us:
What are the next steps? FCA Statement #LI-FP1 |