Complaint Handler

Complaint Handler

Starting at £25,000 per year
Monday-Friday
Peterborough

Diligenta, a market leader in the Life and Pensions sector, is seeking a Complaints Handler to join our team. We provide outsourced administration services to many of the UK's best-known financial services companies and are committed to being the 'best in-class' platform-based Life and Pensions Administration Service provider.

Why Join Us?

At Diligenta, we understand the importance of balance, security, and a supportive work environment. Here's what we offer:

• Work-Life Balance: Enjoy 31 days of holiday (including bank holidays) and a Monday to Friday schedule, allowing you to make the most of your time outside work.
• Job Security: As part of the Tata Group, one of the world's largest and most stable companies, we provide a secure and reliable workplace. Our contributory company pension scheme further ensures your future is well-protected.
• Positive Workplace Relationships: We foster a collaborative team environment where your experience is valued, and your contributions make a difference. You'll be part of a supportive team, working together to deliver exceptional service to our customers.

What You'll Be Doing:

In this role, you'll represent a major UK bank, responding to customer queries, concerns, and complaints either by telephone or in writing. Your ability to listen empathetically and communicate effectively will be key as you help turn challenging situations into positive experiences. At the heart of this role is a commitment to ensuring that customers feel heard, respected, and well taken care of.

What We're Looking For:

• Customer Service Excellence: Strong experience in customer service is essential. Experience in complaint handling within the life and pensions industry is a plus but not required.
• Team Player: We believe that great service is delivered by great teams. If you're passionate about helping people and thrive in a collaborative environment, you'll fit right in.
• Effective Communication: Your ability to communicate complex information clearly and with empathy is crucial.
• Problem-Solving Skills: You should be adept at understanding customer needs and resolving issues efficiently and with care.
• Attention to Detail: Good PC skills, particularly in Microsoft Office (e.g., Word, Excel), are important, as is a keen eye for detail.

About Diligenta:

Diligenta has been making a positive difference in the lives of millions since 2005. We handle some of the most important calls a person can make, providing support when it matters most. As the largest provider of outsourced administration services in the UK Life Assurance and Pensions market, we serve well-known brands including Lloyds Banking Group, AVIVA, and Standard Life.

Our commitment to innovation isn't just in technology but in how we serve our clients and customers. As a subsidiary of Tata Consultancy Services (TCS), part of the globally renowned Tata Group, we offer a stable and rewarding career path with opportunities for growth and development.

Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.