Customer Service Representative
Job Description
Customer Service Representative
£23,400
Monday-Friday, 8:30am - 6pm
Stirling
Are you looking for a role where your experience and skills can truly make a difference? Join a people-focused, technology-driven company where you'll play a key role in supporting customers during some of life's most important moments.
Why Choose Us?
At Diligenta, we believe in creating a work environment where you can thrive both professionally and personally. We offer:
- Work-Life Balance: Enjoy the stability of a Monday to Friday schedule with no weekend work, giving you more time to focus on what matters most to you outside of work. With 31 days of annual leave (including bank holidays), you'll have plenty of time to recharge.
- Job Security: As part of Tata Consultancy Services, a global leader in IT services, Diligenta offers a secure career with opportunities for growth. Our comprehensive benefits, including a contributory pension scheme and Group Life Assurance, provide peace of mind for your future.
- Supportive Workplace: We pride ourselves on our collaborative and inclusive culture. You'll be part of a team that values respect, empathy, and teamwork, making your daily work experience positive and fulfilling. Our supportive people policies and wellbeing programmes are designed to help you navigate life's important moments.
What You'll Be Doing:
As a Customer Service Representative, you'll be the first point of contact for customers seeking information about their life assurance, savings, investments, or pension plans. Your role is to ensure that every customer interaction is handled with care, whether they are planning for retirement, accessing investments, updating personal information, or dealing with bereavement.
We value your ability to listen and communicate effectively, ensuring that complex information is conveyed in a clear and supportive manner.
What We're Looking For:
- Empathy and Calmness: You're passionate about delivering a seamless customer experience, especially during stressful situations. Your calm demeanour helps reassure customers that they are in good hands.
- Communication Skills: You excel in listening, verbal, and written communication, making it easy for customers to understand their options and feel supported.
- Problem-Solving: You're adaptable and can think on your feet, finding solutions that meet customer needs efficiently.
- Attention to Detail: You're comfortable using multiple IT applications and have a keen eye for detail, ensuring accuracy in every customer interaction.
About Diligenta:
Diligenta has been making a positive difference in the lives of millions since 2005. As the largest provider of outsourced administration services in the UK Life Assurance and Pensions market, we support customers on behalf of well-known brands including Lloyds Banking Group, AVIVA, and Standard Life. Our innovative technology and dedicated service help us make a difference to over 23 million customers in the UK.
As a subsidiary of Tata Consultancy Services (TCS), part of the globally respected Tata Group, we offer a stable and rewarding career path with plenty of opportunities for personal and professional development.
Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
