Event Durham Coordinator (Customer Relations)

Job Title: Event Durham Coordinator (Customer Relations)

Department: Estates and Facilities Directorate

Accommodation and Commercial Services

Grade: Grade 5

Salary range: £26,642-£29,659

Working arrangements: Full time (35 hours)

Five days from seven

Permanent

Hybrid working (minimum of two days per week onsite, depending on business needs, following the training/induction period, which will be full-time onsite)

Evening and weekend working may be required, depending on business needs

Closing date: Wednesday 6th November 2024

Expected interview date: Monday 2nd December 2024

The University

At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other.

Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.

We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here.

The Role and the Department

The Event Durham team is the University's Conference and Tourism team, responsible for managing all incoming commercial enquiries, and converting these enquiries to bookings, generating income for the University and supporting activities such as, but not limited to, academic and residential conferences, meetings, corporate events, weddings, B&B accommodation, etc. Annually, the Event Durham team receives over 2,000 enquiries and books and manages over 1,600 events.

As Event Durham Coordinator (Customer Relations), you will provide a consistently high-level of services, as the link between sales, colleges, departments and customers; ensuring a seamless turnover from sales to service and back to sales, identifying further sales opportunities, wherever possible, to enhance customer experience. You will comply with our Standard Operating Procedures (SOP) for planning (pre and post-event); ensuring information recorded is accurate and up-to-date and in the required format.

You will also support other areas within Event Durham, including handling incoming enquiries and supporting with the management of academic conferences.

The Estates and Facilities Directorate provides a range of essential services to Durham University and is responsible for managing, maintaining and developing the infrastructure and building fabric of the various campuses.

Further information about the role and the responsibilities is at the bottom of this job description.

Working at Durham

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:

· 27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days per year. The University closes between Christmas and New Year.

· No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.

· Lots of support for health and wellbeing including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme.

· On site nursery is available and children's clubs in the summer holidays.

· Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).

· There is a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities.

· The opportunity to take part in staff volunteering activities to make a difference in the local community.

· Discounts are available via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.

· We offer generous pension schemes.

Durham University is committed to equality, diversity and inclusion

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It's important to us that all of our colleagues are aligned to both our values and commitment to EDI.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.