Learning & Teaching Administrator

The University

At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other.

Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.

We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here.

Find out more about the benefits of working at the University and what it is like to live and work in the Durham area on our Why Join Us? - Durham University

The Role and the Department

The Faculty of Arts & Humanities is looking to recruit a Grade 4 Learning and Teaching Administrator to join the Learning and Teaching team in the Faculty of Arts and Humanities. As well as having responsibility for the Faculty's well-established Liberal Arts programme, the team is also responsible for the delivery of a suite of interdisciplinary postgraduate programmes some of which are delivered remotely, that launched in October 2024. As well as having responsibility for the day-to-day delivery of student-facing processes administered by the Faculty Office, the role will therefore be able to contribute to the development of new processes underpinning the delivery of these new programmes. The postholder will also be expected to provide an excellent staff and student experience as the first point of contact for enquiries relating to the Faculty's programmes and processes. The role will involve:

- Supporting key education processes, liaising with other team members as well as professional services colleagues in colleges, departments and central services.

- Under the direction of the L&T Manager and working with other members of the Faculty Learning and Teaching team, take responsibility for day-to-day support for the Faculty's Liberal Arts and Interdisciplinary Postgraduate Taught programmes, acting as a key point of contact for enquiries relating to admissions, induction, registration, progression, module and programme changes. The role requires using initiative to solve problems through liaison with other departments and services and escalating issues to more experienced team members where appropriate.

- Under the direction of the L&T Manager, and in collaboration with other members of the Faculty's Learning and Teaching team, taking responsibility for the administration of key student-facing processes within and across the Faculty. This aspect of the role will require excellent attention to detail, and the ability to communicate information clearly and concisely.

- Co-ordinating student-facing events, activities and resources relating to the programmes, including induction events and open days.

- Providing administrative support for Faculty Examination Boards, including inputting and checking student marks, preparing agendas and other supporting documentation, and ensuring that actions are recorded and followed up.

The Faculty Learning and Teaching Administrator will possess excellent organisational and time management skills, display a high degree of initiative and flexibility, and demonstrate a commitment to customer service excellence and collaborative working. The Faculty Office places a strong emphasis on inclusivity and collegiality, as well as professional development, and team members are encouraged and supported to identify and take forward process improvements and other initiatives in order to develop the key skills and competencies required for progression to more senior roles. The post older may also be asked to support other departments within Arts and Humanities, which will provide an opportunity to gain experience of working within department(s) and help identify areas of best practice. This is a highly dynamic role within a supportive environment, which will provide the role holder with experience of and insight into the processes and systems that support the student journey in Departments, Faculties and other units within the University.

Working at Durham

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:

- 27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days per year. The University closes between Christmas and New Year.

- No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.

- Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.

- On site nursery is available plus access to holiday camps for children aged 5-16.

- Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).

- There is a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities.

- The opportunity to take part in staff volunteering activities to make a difference in the local community

- Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.

- We offer generous pension schemes.

Discover more about our total rewards and benefits package here.

Durham University is committed to equality, diversity and inclusion.

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work.

As a University equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It's important to us that all of our colleagues are aligned to both our values and commitment to EDI.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.