Customer Service & Recruitment Coordinator
Job Description
Customer Service & Recruitment Coordinator
Salary: up to £32,000/annum
Location: Kew Bridge, London
We are looking for a Customer Service & Recruitment Coordinator tojoin our Tenanted Inns Team at Fuller's. In this role, you will be responsiblefor coordinating customer service for our Tenanted Pubs, overseeing onlineordering, supporting tenant recruitment, and ensuring compliance with thevoluntary pubs code. You'll also act as a key liaison between Fuller's and ourdrinks suppliers.
What wecan offer you:
- Supportive environment: We put people first and strivefor a collaborative and trusting atmosphere where everyone is valued.
- 25% discount on food and drink, across all our pubs and hotels for youand your friends and family. Increasing to 30% after one year, 35% after threeyears and 40% after five years.
- Discounted hotel stays at hotels in the Fuller's Family
- Access to 'My Fuller's' - our online benefits platform where you canmake savings at 100s of retailers and access discounted gym memberships, cinematickets and much more.
- Healthcare Cash Plan - after one year with us you will have access to a24-hour GP service and the ability to claim your money back for dentist andeyecare appointments.
- The option to receive up to 35% of your earnings as you earn them withWagestream. This means you won't always need to wait until payday.
Key Responsibilities
- Handling inbound calls from tenants and resolving queries efficiently.
- Supporting tenants with order placements, liaising with suppliers, andarranging deliveries.
- Ensuring top-tier customer support by fostering strong relationshipswith tenants.
- Assisting in legal and administrative tasks, including leasedocumentation and magazine production.
- Supporting the administration of training events.
- Managing tenant recruitment by advertising vacancies and administeringthe recruitment website.
- Ensuring compliance with our tenanted pub code of conduct.
What We're Looking For
- Strong ability to work independently and make decisions.
- A structured, methodical, and proactive approach to problem-solving.
- A true team player who thrives in a busy and fast-paced environment.
- Excellent attention to detail and deadline-driven mindset.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Previous administrative and customer service experience preferred.
