P111634 - Senior Operational Support Coordinator

We're looking for a Deprivation of Liberty Safeguards - Business Support Officer

(Grade E)

We believe in putting people at the heart of everything we do and to make Gateshead a place where everyone Thrives. We want it to be a great borough, with vibrant Communities, where businesses can grow, residents feel supported and live fulfilled lives.

With a newly appointed Chief Executive and having been awarded a "One to Watch" accreditation by Best Companies following our 2024 Employee Engagement Survey, it's an exciting time to be joining Gateshead Council.

So, if you care about "doing the right thing" and want a role where you're recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Then keep reading as you're just what we're looking for!

The team...

Our Mental Capacity Act / Deprivation of Liberty Safeguards Team are looking for a highly motivated and dedicated Business Support Officer to join the team and provide efficient and effective business support in respect of the management of Deprivation of Liberty Safeguards administration.

About the role.... The role will fully support the DoLS administration function, including the processing of applications for Deprivation of Liberty and ensuring care homes and other relevant people receive all necessary paperwork within required timescales. You will be required to receive and assess referrals in order to prepare for DoLS and support the team in the coordination of assessments to the timescales required and support professional colleagues undertaking the roles of Best Interest and Mental Health Assessors.

The work is varied, and the successful candidate will need to be a quick learner. Strict timescales need to be adhered to so good organisational skills are essential. As is good communication skills as the team deals with a range of professionals, organisations and members of the public, along with an NVQ in Business Administration or equivalent.

What's in it for you? Well, there's so much on offer and here's just a few of the highlights!

• You'll be paid a competitive salary
• You can save for your future by enrolling in our generous pension scheme
• You'll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme
• We'll give you access to a Co Wheels vehicle for work use, saving your petrol costs and wear to your vehicle
• A generous annual leave package of 28 (2 which are fixed) days annual leave for new employees, rising to 32 (2 which are fixed) days after 5 years continuous local government service.. You will also have the opportunity to purchase up to 10 days extra leave via our Annual Leave Salary Sacrifice Scheme.
• We'll give you the chance to take advantage of various offers and discounts on shopping and household spend, including O2, Virgin Media and Dell
• Access to the BlueLight Card Scheme
• Access to generous flexi time system with the opportunity to take 2 flexi days per 4-week flexi period, depending on the needs of the service.
• We offer hybrid working, allowing colleagues to work remotely where appropriate if they wish to do so.
• A robust Workforce Development offer with loads of opportunities for learning to progress your career and to enhance your knowledge in specific areas.

It's time to apply!

We're delighted that you want to come and work with us. Please look at the full job profile.

It's important that you read it in full and check that you meet the essential criteria, because when we start choosing people to come and meet us, we'll be checking to ensure that they meet the essential criteria as set out in the job profile.

Job profile