Operations Support Manager

At Gather & Gather, we are known as one of the UK & Irelands most distinctive workplace catering experts, we are passionate about great food and great coffee and putting our employees and customers at the heart of everything that we do. We are currently recruiting for an Operations Support Manager at Oxford Brookes University.

Location: Oxford Brookes University

Rate of pay: £36,000 per annum

Working pattern: 40 hours per week, Monday - Sunday

Key responsibilities:

-Passion to deliver the best in the name of Gather & Gather. A sharp eye for detail to identify and implement improvements.

-Responsible for a portfolio of sites to ensure that the service and operation is delivered in line with G&G standards, the client's expectations and achieving all set financial targets and budgets.

-To report to and assist the Operations Manager with ongoing projects. This position oversees all catering operations within Oxford Brookes University. To deliver great experiences, focusing on brilliant spaces, energetic and engaged people and amazing food.

-Identifies, motivates, trains, develops and directs Unit managers to deliver exceptional results and accomplish goals and projects.

-Drives a culture of excellence throughout the business and has a passion for quality food preparation and taste

-As the Operations Support Manager you will lead and develop a team of Unit Managers. You will oversee the units, vending & new ventures.

-A passion for food, customer service and a hands-on management style is essential.

-The position will be supporting each site with the day to day management of the contract ensuring that all client expectations are surpassed, providing innovation and training.

-Overseeing GP, Labour, Controllable Costs, Compliance for all sites. Implementing strategies to control costs. Must Possess solid financial knowledge.

-Ensuring the Highest Level of H&S is adhered to. Coaching & Controlling all compliance across the units.

-Build Consistency of the offer and service across the estate, continually reviewing standards and processes.

-Identify any additional opportunities to make improvements, constantly looking for new ideas in technology, food, service & people.

-Collaborating with the Operations Manager to implementing new ways of improving our presence.

-Manage client and stakeholder relationships whilst ensuring contractual compliance and adherence to company policies.

What's in it for you?

Working with Gather & Gather has its perks! People are at the heart of everything we do, so we've developed a range of benefits and development opportunities to keep you content.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Private medical eligibility
• Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers
• Cycle to work scheme