Sales & Events Office Manager
- Harbour Hotels
- Full Time
- Brighton
Job Description
The role...
In this key role you will be responsible for the daily management of the Sales & Events department, leading and motivating the team to drive enquiry conversion, always upselling and delivering exceptional customer service.
Your primary focus will be to maximise revenue through regular communication and implementation of the pricing and selling strategies, including effective Diary Management and an on-going competitor analysis for Conference & Event Market, both local and National.
In maintaining effective communication between Sales Office and Hotel Operations, you will ensure the successful delivery of all events. You'll also support the ongoing implementation of Conference Office Standards in line with the Company standards and those outlined by the DOS.
You will support the team, guiding them to achieve the highest possible standards of service when dealing with colleagues, guests and clients. You will help to manage escalated queries from all sides of the business - internally and externally - ensuring a positive outcome every time. You will identify and support any training and development needs, manage and report on team performance and ensure that the team is as productive as possible.
Previous experience working on a sales & event management system (Thynk, Sales & Catering, Delphi) would be strongly desired.
Who we are...Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.
What's in it for you....
At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:
-Excellent progression opportunities within the Harbour Hotels Group
-Individual and bespoke career and progression pathways
-Unique on the job training and development with an opportunity for internal promotions within any of our properties.
-Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
-Access to an exciting benefits and discount platform
-Employee Assistance Program
-Stylish boutique uniform specially designed for Harbour Hotels
-Meals included whilst on duty
If you feel you have the skills and ambition we are looking for to join Harbour Hotels, then please apply with a full and up to date CV below.
Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.
We look forward to hearing from you!
