Floating Support Worker (Housing Support Service)

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence.

The service you will work in....

Hammersmith and Fulham Housing Support and Inclusion Service is the largest generic floating support service within the borough. Support and assistance are provided to vulnerable adults living independently within the community. You will be managing and supporting housing floating support workers to deliver a floating support/outreach service, with a primary focus on housing and benefit-related support for vulnerable adults aged 16 and over who are referred to the service.

A day in this role looks like....

As a Floating Support Case Workerat Hestia, you will play a crucial role in our Housing SupportInclusive Service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

• Empower a caseload of clients with a range of complex health and support needs and their carers to manage their health and wellbeing, maintain their independence, identify their strengths and achieve their goals and aspirations, working in partnership with our subcontractors as required in order to achieve this, under the direction of the Team Leader.​​
• To clearly articulate the aims and objectives, pathway and service model to people using the service so they can fully participate in and co-produce their support.
• ​To attend weekly drop-in surgeries and wellbeing and recovery sessions as part of the contract and to participate in facilitating such sessions on occasions​​.
• ​Empower service users to engage effectively in their liaisons with professionals within the community such as social work teams, housing providers, health professionals, JCP etc.
• ​Work flexibly as part of a team to ensure service coverage and that contractual obligations are met.​​
• ​Develop co-produced group activities, peer support networks and other community-based approaches to empowering service users to achieve their goals and aspirations and to encourage service users to access these opportunities. ​​
• ​Actively monitor the health, wellbeing, safety and security of the service and its users ensuring all concerns are followed up promptly and in line with procedures. ​​
• ​Participate in the core work of the service, providing support to colleagues, carrying out tasks allocated by the service manager and using initiative to identify and deal with additional tasks as they arise​​.
• ​Ensure that administration is done in good time; that detailed, concise and accurate records are created contemporaneously, and that confidentiality is appropriately maintained​​.
• ​Carry out duties in line with organisational policies and procedure​​.

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• Ability to deliver high quality floating, outreach or accommodation-based support services to people with a range of needs and risks​​​.
• Good knowledge of welfare benefits and housing options and legislation related to statutory duty​​​.
• Knowledge of health and safety relevant to role as a Floating Support Worker and working in Service Users' homes​​​.
• Ability to work with people with a range of different support needs, aspirations for their future and associated risks​​​.
• An ability to undertake client-focused key working, support planning and risk assessments to maximise Service Users' independence around a range of areas​​​.
• Good understanding of the range of issues, diagnoses and treatment relevant to the client group including mental health and substance misuse. ​​​
• Commitment to equal opportunities and to promoting service users' rights, privacy, dignity, choice and control​​​.
• Ability to liaise with external professionals to inform and develop Service Users' support package​​​.
• Willingness to actively engage in undertaking relevant personal development and training​​​.
• Ability to travel across Hammersmith and Fulham to client's homes providing key work and attend weekly drop-in surgeries and wellbeing sessions organised and led by the service​​​.
• Previous experience of using computer-based systems to accurately record work and client details​​​.
• Knowledge and understanding of safeguarding issues and ability to address them Knowledge and understanding of safeguarding issues and ability to address them appropriately​.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.