Administration Clerk

Organisation: Leicestershire County Council

Work Location: Driver Education, Unit 20, Bridge Park Road, Thurmaston, LE4 8BL

Worker Category: Fixed Location Worker

Salary: £25,188 - £25,590 per annum (pro-rata for part-time)

Working Hours: 15 hours per week

Contract Type: Permanent

Closing Date: 1st December 2024

Interview Date(s): 17th and 18th December 2024

An exciting opportunity has arisen for an Admin Clerk within the Driver Education Workshops Team based in Thurmaston, Leicestershire.

About the Role

The administration clerk acts as the first point of contact for clients offered the opportunity to attend a National Driver Offender Retraining Scheme course, resolving a wide range of queries. either verbally, written or in person.

The majority of the role involves taking a high volume of calls daily and entering clients' confidential details into a booking database effectively and accurately.

The successful candidate must evidence their experience of working in a customer care environment and be able to demonstrate a calm, positive and professional attitude. You must also be able to use your initiative to solve client queries that potentially may involve conflict and difficult situations.

The role is 15 hours, working Monday and Tuesday 8.20am - 4.35pm with a 45-minute lunch.

Please be aware, we may request to change your working days on an ad-hoc basis, therefore require flexibility where possible.

About You

To apply for this post, you must have the following essential requirements:

• Be able to demonstrate excellent customer care using a variety of communication methods, therefore have the necessary communication skills, both written and verbal
• Have experience of dealing with a high volume of phone calls, potentially involving conflict and difficult conversations.
• Be able to accurately capture, store and retrieve personal information from computerised systems
• Have experience of processing payments, including cash handling and credit cards 
• Be computer literate - especially a good working knowledge of MS
• Have an awareness of the need for confidentiality

You must also have an understanding of, and commitment to, equality, diversity and inclusion.

In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

For more information or an informal discussion, please contact:

Suzanne Page: [email protected]

or

Joanne Ferreiro: [email protected]

(Please do not send your application to these email addresses. You must apply through the website.)

How to Apply

Please apply sending us your CV as well a supporting statement, detailing how you meet the requirements of the post. The supporting statement should be no longer than 500 words. Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.freshdesk.com/support/home.

By applying for this post, you agree to our Terms and Conditions.