Attendance Team Officer

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield, Leicestershire LE3 8RF

Worker Category: Hybrid Worker

Salary: £24,708 - £25,983 pro rata for part-time hours

Working Hours: 26.5 hours per week

Contract Type: Permanent

Closing Date: 6^th October 2024

Interview Date(s): provisionally week beginning 14^th October

Are you looking for a rewarding role that fits in with school hours?

The Attendance Team at Leicestershire County Council are looking for an Attendance Team Officer - you will be providing administrative support to the team and working with schools, parents/carers and other agencies to ensure every child of compulsory school age receives an education appropriate to their age ability, aptitude and any special needs they may have.

About the Role

As well as providing administrative support to the team the Attendance Team Officer provides information and advice to parents, schools and other agencies about all aspects of the Attendance Team's work, including referrals to the team and school attendance guidance detailed in the Attendance Team's Code of Conduct and Attendance Protocol.

An Officer is also responsible for the preparation of documents relating to the issuing of Penalty Notices and any subsequent prosecution process. This will include the preparation of s9 witness statements and documents for court- so attention to detail is a must for any applicant.

The Attendance Team are currently committed to working in line with new government guidance "Working together to Improve School Attendance "so a working knowledge of that guidance will be an advantage to anyone applying for this role.

About You

To apply for this post, you must have:

• Experience of providing telephone support and advice to the general public, asking the right questions to get the information required
• An ability to relate to parents/carers who may be under considerable stress and experience of families facing challenges
• Experience of accurately capturing, storing and retrieving information to meet organisational and customer needs.
• An ability to follow procedures and guidelines and understand the importance of keeping up to date and accurate records to the high standard required by court
• An understanding of the education system in relation to school attendance, including the Attendance Team Code of Conduct and Protocol and the government guidance Working Together to Improve Attendance
• An ability to work in line with requirements of confidentiality and data protection and be able to deal appropriately with sensitive material.
• Good personal organisational and time management skills with an ability to prioritise workload and work to agreed deadlines

You must also have an understanding of, and commitment to, equality, diversity and inclusion.

The Children and Families Department have made a commitment to become a trauma informed/responsive service. This involves changes at both the organisational and practice level. Hiring a workforce that embodies and embraces a trauma-informed approach is key to creating and sustaining this kind of organisational change.

You will also notice that we are thoroughly committed to promoting equal opportunities for all; this theme is something that we will explore at interview as it is important that candidates can demonstrate their own inclusive ethos either through their own work, experiences or education (whether formal or self-taught).

In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

For more information or an informal discussion, please contact:

Lynne Fantham - Attendance Team Manager

Telephone: 0116 3050203

Email: [email protected]

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click on 'Apply Now'. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.freshdesk.com/support/home.

By applying for this post, you agree to our Terms and Conditions.