YMCA Together : Residential Support Worker

Job Title: Resident Support Worker - Homeless Services Responsible to:Team Leader and Service Manager Responsible for:N/A Hours of Work:37.5 hrs per week - Mixture of early, late and weekend shifts on a rolling rota. Location:YMCA Together - Lister and Bentley Road 33 Days Annual leave including bank holidays per annum Paid Medicash support Birthday Day Charity Day Spiritual Day Well-being Hours Cycle To Work Scheme Refer a Friend Scheme Company Pension Scheme 4% Funded Training Opportunities Shortlisting and Interview Dates: Shortlisting - 16th September 2024 Assessment Day - 20th September 2024 Interview - 23rd September 2024 YMCA is a registered charity and company Limited by Guarantee. We were founded in 1846 and so we build on a long history of providing a place for people experiencing challenging times in their lives. YMCA Together is a truly value driven organisation. Our vision is that everyone should feel safe, understood, empowered and positive for their future. We meet our vision by working within our values of Strength, Humility, Respect, Empathy and Kindness. These SHREK values run through all that we do from recruitment to how we work alongside people in our services to our partnership approach with other providers. Our clear vision and values come together to help us in our mission to inspire and support people to change their lives by instilling hope, valuing the person and maximising potential. Job Purpose To assist in the provision of effective, high quality support services to vulnerable, homeless individuals who have complex needs such as offending behaviour, substance misuse problems, mental health issues and who are vulnerable to rough sleeping with the aim of promoting independent living. To work closely as part of a team with the Director of Homeless Services and Operational Leadership Team in the development of operational planning and service delivery to the highest standards. Duties and responsibilities Carry out new service user welcomes, Ensure that service users have a full understanding of their rights and responsibilities during their stay. Support service users to achieve their goals and targets as defined/ agreed within their support plans. Manage, update, and communicate service users risk assessments in line with YMCA Together policy and procedure. Ensure service users shape their own support and understand the purpose of the support provided. Hold planned key-work sessions each week with service users using a person-centred reflective approach. Assess support needs via Outcomes Star assessments, ITEP mapping and plan support around individual need. Regularly review and develop mutually agreed support plans with service users and any other professional involved in the support of those individuals e.g., Social Workers, CPNs, Probation Officers Up to date records must be kept on both support planning systems MainStay and DAVE. Conduct monthly/quarterly risk assessments of service users keeping all relevant parties informed of updates/changes. Support all service users with future tenancy planning ensuing that everyone has the skills to live independently away from a supported housing pathway. Motivate and challenge service users so they realise their goals. Liaise between service users and external agencies regarding the provision of specialised support when appropriate. Encourage involvement and participation among service users in the running and shaping of the service provided by planning and attending regular service user meetings and forums. Deal promptly with all complaints and protection from abuse disclosures. Demonstrate creativity in overcoming obstacles and a commitment to working with and providing support to vulnerable people. Health and Safety Always ensure the safety of yourself and others on the premises in which you work or are visiting following the lone working processes. To report, log and communicate all incidents to the appropriate people. To adhere to all risk management protocols. Teamwork To share information and expertise with the team, covering absence, and working together to provide a high-quality service. To contribute to the formulation of policy and procedures in relation to support services. Attend to all enquiries and pass messages onto relevant people. Develop excellent and robust relationships, protocols, contacts and service level agreements with referring agencies, statutory services, and wider stakeholder. To attend and participate in regular team meetings to ensure good communication. General Undertake own administrative services. Uphold and develop YMCA Together Equal opportunities and Diversity policy of anti-discriminatory practices across all services. Adhere to Protection from abuse policy. Report and log all safeguarding incidents. Observe and ensure compliance with the professional boundaries and data protection policy. Relationships The post holder will be required to have contact with a variety of people during the course of their work. The context of this contact will vary from formal 'Key working' to informal networking and relationship building with the Local Authority and other relevant agencies. Annual appraisal and regular work review with line managers is an operational requirement, as is attendance at weekly support team meetings. It is recognised that the organisation is operating in a dynamic environment and as such this job description may be varied in consultation with the post holder to reflect evolving needs of the business and changing nature of the job. Essential At least 1 years' experience of working with vulnerable adults and a working knowledge of Resettlement, support planning, welfare rights, benefits advice, mental health issues, offending, drug and alcohol misuse, harm reduction, working with partner agencies and safeguarding. Desirable Knowledge of support planning and models of change Experience of co coordinating three-way meetings Knowledge Essential A working knowledge of providing intensive support to vulnerable client groups. A working knowledge of Health & Safety issues A clear understanding of complex needs support issues such as mental health, homelessness, substance misuse and offending Knowledge of safeguarding protocols Understanding of how to work alongside behaviors that we may find challenging.