Customer Affordability & Value Optimisation Analytics Manager

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We support flexible working - click here for more information on flexible working options

Flexible Working Options

Job Description Summary

Job Description

JOB TITLE: Customer Affordability & Value Optimisation Analytics Manager

LOCATION(S): Chester, Manchester, Halifax, Leeds

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites mentioned above

Here in the Customer Affordability & Value Optimisation team, we'll be reinventing how we assess and manage customer affordability for more digital-centric journeys. We'll adopt new data capability to look at affordability horizontally across all of our lending propositions rather than vertically, within product silos. This capability will be integral to how we offer customers proactive and embedded borrowing options, both within our relationship brands and also with any partner brands

As a manager you'll lead projects bringing together product, commercial and credit risk fields. Our teams identify actions that drive commercial value and challenge existing practices with recommendations that balance risk and reward and improve customer journeys.

Through well established relationships, our team present credible opportunities that challenge credit strategies to enhance customer experience, improve credit quality or provide incremental segment growth across all consumer lending products. With improvements focused on affordability and eligibility and grounded in a deep understanding of portfolio performance and appreciation of customer objectives.

What would make you successful in this role?

• You'll have previous experience working in analytical, credit or product teams

• You'll have experience in developing, motivating and coaching those around you to build their technical skills & leading analytical projects and/or teams to present insights to support critical thinking

• You'll have experience in utilising segmentation, models and analytical toolsets to support recommendations that are aligned and complementary to the business strategy and financial plan

• You'll have a solid understanding of SAS/SQL code, BigQuery and Microsoft Office packages

Desirable Skills:

• Ideally, you'll have experience working across one or more consumer lending products

• Ideally, you'll have experience working with GCP

• You'll know how to actively engage and influence across the organisation to make an impact for customers and the business

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people?Join our journey!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.