Design Specialist Treatment, Strategy and Design

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Salary Range

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Flexible Working Options

Job Description Summary

Job Description

About the role

Lloyds Banking Group is seeking a Design Specialist to join our dynamic team which will sit within the Transport Platform, Consumer Lending. This is a brilliant opportunity to play an important role in delivering good outcomes for customers.

This role supports design and delivery of customer treatments and solutions throughout the complaints, litigation, and remediation lifecycle for Motor Commission complaints. This role ensures good customer outcomes that meet regulatory and legal requirements, while also achieving positive results for Transport and the Group.

What you'll be doing

• Stakeholder Collaboration:Work with stakeholders throughout the complaints, litigation, and remediation processes, including teams like Data, CCOR, Controls, and Legal.
• Process Efficiency:Contribute to developing efficient treatments and processes to meet business objectives.
• Team Support:Support the team by promoting diversity, inclusivity, and authenticity. Help ensure everyone is developed to achieve business goals.
• Agile Assistance:Assist in removing blockers for Agile Feature Teams and identify ways to simplify processes while keeping a customer-centric approach.
• Performance and Growth:Work towards individual performance goals and programme OKRs through teamwork. Take personal accountability for professional growth and support others in their development.
• Clear Communication:Understand and communicate the team's purpose, goals, and priorities to ensure alignment with business objectives and regulatory requirements.

What you'll need

• Communication:Excellent verbal and written communication skills; high level of accuracy in documentation and reporting.
• Critical & Analytical Thinking:Ability to analyse complex information, synthesise the views of multiple parties and to support RAPID decisions.
• Customer focus:Identify opportunities for continuous improvement and innovation, challenging existing practices to enhance outcomes. Identify and implement new methodologies/technology to improve efficiency and effectiveness.
• Problem-Solving:Work with others to use problem-solving skills to address challenges and find effective solutions. A passion for how technology and data can help solve problems.
• Collaborator Management:Ability to build and maintain positive relationships.
• Regulatory Knowledge:Relevant experience that shows able to apply complex regulatory environment to customer treatments and solutions.

And the following would be beneficial:

• Agile delivery and thinking: Advocate a culture of experimentation and learning. Experience utilising tools such as Confluence and JIRA beneficial.
• Understanding of the current Motor Commission Complaints environment, relevant regulation rectifications, and Motor Finance would be beneficial.

About us

We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want everyone to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares!
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 28 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch.We'd love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.