Digital AEM Content Specialist

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Job Description Summary

Job Description

Job title: Digital AEM Content Specialist

Location: Bristol

Salary: £42,120 - £51,480

Hours: Full time

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Bristol office.

About this opportunity:

Lloyds Banking Group is the UK's leading bank with over 30m customers, and it is the biggest digital bank, with over 18 million active online customers. We have placed a bold transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people.

An exciting opportunity has arisen to join the Digital Channels Team within the Business & Commercial bank.. There will be plenty of chance to create a difference to the lives of our business customers though digital content on our Lloyds Bank and Bank of Scotland business websites.

You'll be part of a broader team that is crafting the future of the Business and Commercial banking's website, step-changing the customer experience, leading on development of new navigation, new components, and major content upgrades to deliver business objectives. This is a dynamic, fast paced and growing team with opportunities to develop into CX Manager roles for the right person.

What you'll be doing:

• Engaging with a broad and active group of partners across the business.
• Making content recommendations that are founded in your understanding of the CMS (AEM) and design systems. Recommendations that are customer focussed, achievable and consistent with the experience cross site.
• Reviewing content requests for relevancy, accuracy, and quality. Collaborating with partners to ensure quality standards are met and proactively challenging briefs to ensure optimum content is delivered.
• Ensuring execution of content changes to websites are timely, accurate and accessibility friendly.
• Contributing to the overall performance and design standards of the website, suggesting innovative ideas to make the existing on-site experience better or suggesting new insights to uplift customer experience and website performance.
• Completing simpler website changes and proactively raising briefs to resolve small errors and deliver fixes.
• Using Adobe analytics to glean insights from existing customer behaviour to inform your thinking and recommendations and take findings from activity to improve customer engagement and channel performance.

Why Lloyds Banking Group

Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too!

What you'll need:

• A deep understanding and proven grasp of content management systems, ideally AEM, gained in a role where you were responsible for updating pages daily.
• Knowledge of building pages to support search engine optimisation and accessibility.
• Experience of using Target to personalise pages and build AB tests
• You'll also be adept at balancing multiple priorities in a dynamic and delivery focused environment, a strong teammate but able to use your own initiative and keeping collaborators up to date and advised of progress on projects.
• Attention to fine detail, ensuring the accuracy of content changes you're responsible for and organisational skills that are second to none!
• A keen eye for design, often you'll need to adapt existing page patterns to accommodate specific content. You'll know what good design is and ensure consistency of UX and design standards across the site

It would be beneficial if you had:

• Knowledge of UX principles, web analytics, visual design.
• An understanding of User Experience and User Centred Design principles.
• Experience of web development projects or basic site maintenance, as well as a real passion for everything digital!

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 28 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch.

We'd love to hear from you

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.