Modern Workplace Tech Bar Support - Chester

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Job Description Summary

Job Description

• JOB TITLE: Modern Workplace Tech Bar Support

• SALARY: £31,151.00

• LOCATION: Cawley House, Chester

• HOURS: Full-time, covering 08:00 to 17:00, Monday to Friday.

• WORKING PATTERN: 5 days a week. The role is primarily based in Chester with flexibility for other close locations as the need arises.

About this Opportunity

Are you someone who loves technology and enjoys helping others solve their tech-related challenges?

Do you have excellent customer service skills?

If yes, then we have an exciting opportunity for you. We're looking for someone with a technical background to work at the Lloyds banking Group Tech Bar and provide world-class IT support.

The Tech Bar is a community hub where colleagues come to seek tech advice, receive support on their problematic devices and learn about LBG's latest offerings. Our mission is to make technology accessible and inclusive to all.

As a technical support expert you'll work as part of a team where your diagnostic skills and communication (both verbal and written) with the customers and technical teams will be crucial to deliver an extraordinary support experience.

Why Lloyds Banking Group

Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you'll too...

What you'll need

• Excellent problem-solving skills & attention to detail
• Effective communication skills, both verbal and written
• Ability to build relationships with your colleagues, platform teams, and partners at all levels across the business
• Must be able to work alone and unsupervised, using initiative when necessary
• A continuous improvement mentality to spot and call out areas to improve our customer journey and experience
• Must be well-presented

The type of technical skills you'll ideally need to have for the role will be :

• Strong knowledge of Windows 10/11 and the Office 365 Suite
• Experience in handling Incidents
• In-depth troubleshooting knowledge of Office 365 Suite
• Competent in using and supporting Microsoft Teams
• Support of mobile technologies and BYOD using the O365 suite.
• Experience in fixing remote connection issues and providing training to the business on how to use remote technologies
• Familiar with building, configuring, and troubleshooting desktops and laptops
• Solving Network issues.
• Technically coach junior members of the team to deliver world-class IT support and provide the best colleague experience.

And any experience of these would be really useful

• Previous experience on a Tech Bar/Walk-up Support service
• Active Directory and Exchange administration knowledge
• Understanding of Azure and Intune
• Experience using ServiceNow
• Any previous support experience with Macs and JAMF would be highly beneficial

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

This is a once in a career opportunity to help shape your future as well as ours.

Join us and grow with purpose.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.