Outdoor Education Instructor

As an Outdoor Instructor you will join a professional, enthusiastic, and passionate delivery team; a team that believes in the potential of every young person who comes through the door and wants to make a difference for each of them through the experiences we offer. More widely, this role works across teams to support wider operational objectives, including Sales & Marketing, Leisure Operations, and Facilities. There is regular collaboration with the wider London Youth team, including our sister centre, Hindleap Warren.

We are committed to providing outstanding outdoor learning and residential experiences to all out visitors, and this role plays an active part in achieving that aim. As an Outdoor Instructor, you will facilitate a wide range of activities to support the growth, development and education of young people and adults who visit us. You have a passion for learning outside the classroom and are dedicated to delivering that experience. This role also involves other duties across the site that contribute to the wider success of the Centre.

Watch our Summer Season video here - https://youtu.be/LquPAiA26Mo

Role Responsibilities

• Deliver a range of activity sessions where trained and competent.
• Operate all activities in accordance with Woodrow's operating procedures and appropriate National Governing Body guidelines.
• Support the development of existing sessions and ideas for new activities.

Activity Equipment Maintenance

• Undertake "site work" tasks across grounds that support safe activity operations.
• Perform and record regular safety checks of activity equipment.

Course Director Responsibilities

• Act as 'Course Director' looking after a group for the duration of their visit, being the main point of contract and ensuring their visit runs smoothly throughout.

Duty Instructor Responsibilities

• Supervise residential groups overnight, sleeping in the building.
• Maintain an on-site presence to provide first aid and act as a fire warden (training provided) and practical assistance as needed by groups in your care.
• Run evening activities and the retail tuck shop for residential groups.

Support Leisure Centre Operations

• Deliver lifeguard duties in the Leisure Centre as required.
• Support leisure operations, including reception, administration, cleaning duties, as relevant.

Person Specification

• Experience instructing a variety of outdoor activities at outdoor activity centres.
• Experience of instructing to a range of customers, including young people and adults, with different backgrounds and varying needs.
• Demonstrable understanding of health and safety issues pertaining to outdoor activities.
• Demonstrable skill delivering quality customer service and positive customer experiences.
• Demonstrable understanding of the value of outdoor learning and associated outcomes.

• Archery GB Instructor Award.
• ERCA, RCI, CWI, or other relevant ropes-based qualification.
• MIAS / BC Mountain Bike Leader / Instructor or other relevant cycling qualification.

• A walking qualification, such as BEL / ML / HML / LL.
• Level 2 Bushcraft Award or equivalent.
• A valid first aid qualification.
• D1/PVC minibus license.
• National Pool Lifeguarding Qualification.

• Enthusiastic and passionate about nature and the outdoors.
• Passionate and demonstrably committed to improving the lives of children and young people.
• Customer centric mindset with exceptional customer service skills.
• Able to quickly establish rapport and build effective relationships across a range of personas.
• Composed demeanour, able to keep calm under pressure and solve problems when they arise.
• Articulate communicator, able to confidently communicate with a wide range of people.
• Collaborative team player with a willingness to work effectively with others.
• Able to work independently, demonstrating proactivity and initiative.
• Self-motivated with a positive attitude, growth mindset and keen willingness to develop.
• Impeccable work ethic with a practical, flexible, and dynamic approach to work.
• Absolute commitment to London Youth's principles of equality, diversity and inclusion.
• Ability to display tolerance and compromise on issues surrounding communal living.
• Demonstrate living our values of Being Ambitious, Being Collaborative, Being Inclusive, Being Accountable.
• Absolute discretion and ability to maintain confidentiality

Benefits of working at Woodrow High House

• Level 1 Instructor pay based on Real Living Wage rates set by the Living Wage Foundation.
• Pay progression to Level 2 and Level 3 based on CPD qualifications and experience gained in role.
• Generous holiday allowance - 39 days annual leave including 8 bank holidays for FTE.
• On site accommodation available, charge in line with the Government's set NMW accommodation offset rate. Utility bills are paid for by London Youth.
• Continuous learning opportunities, with financial support towards relevant qualifications and ongoing professional development.
• Annual week of staff training to build NGB log-book experience, and practice outdoor skills.
• Individual / team rewards recognising achievement and excellence.
• Free meals provided whilst on duty when the kitchen is serving young people in residence.
• Free tea and coffee available in "Tea & Coffee Bar".
• Free onsite parking.
• Branded quality uniform provided.
• Cycle to Work scheme.
• Healthcare Cashback Plan to help cover your healthcare essentials.
• Free access for you and your family to the Employee Assistance Programme.
• Free access to the 'Headspace' wellbeing application.
• Eyecare vouchers.
• Generous maternity / adoptive / parental / shared parental leave of up to 13 weeks full pay.
• Two days per year allowance for volunteering with London Youth or another charity.
• Magnificent location on a historic estate, surrounded by nature.
• You'll be working with a fantastic team of passionate colleagues across London Youth.
• An outstanding culture and ethos where staff and visitors enjoy, challenge and achieve.
• Occasional supply of sweet - sometimes savoury - always yummy - treats are guaranteed.
• You will be making a difference to the lives of young people!