(New Store Opening) Shift Leader Folkestone Services (CT21 4BL)

We have an exciting opportunity working with us in our brand new McDonald's restaurant in Folkestone services on the M20 near Hythe due to open in January 2025.

McDonald's is one of the most recognised brands in the world, and at the backbone of that brand is our commitment to a set of core values:

Serve, Inclusion, Integrity, Community and Family.

We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunities open to all.

As a Shift Manager you will be responsible for all shift work requirements which include orienting, assisting and coaching employees. Ensuring all standards are met by following production, productivity, quality and customer service standards. You will also be responsible for monitoring operations, allocating resources and solving any operational issues that may arise.

You will be working within a £multi-million restaurant and managing a team of 20 to 30 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability and delivering an outstanding customer experience.

This position is open to people who have experience of managing and leading teams within a fast paced retail, hospitality, business or a customer focused environment.

Additionally, this role is restaurant based and involves working changeable shift patterns including working weekends and bank holidays.

Position Requirements:

- Display Leadership and role model customer focused behaviours to delight our customers

- Delivery of personalised service and connect with our customers

- Lead by example

- Adapt to customer needs through your team

- Answer customer queries, keeping up to date with knowledge on our food and promotions

- Use of initiative, confidence and problem solving when interacting with colleagues and customers

- Treat all colleagues and customers with courtesy and respect.

Position Attributes:

You will work a variety of day parts, including breakfast, evenings and overnights (if trading 24hrs) to become accustomed to shift work and experienced in all aspects of the business.

Benefits package includes:Free parking, Long service awards, Enrolment in Pension scheme after 3 months, discounted meals, Employee discounts from top high street and online brands and much more...

Full training will be provided at our Maidstone Services restaurant at Junction 8 of the M20 travel or accommodation will be provided during your training.