Business Management & Delivery Manager - Corporate & Commercial Banking

Business Management and Delivery Manager - Corporate & Commercial Banking

Team Commercial & Private Banking

Location Holborn Office

County Central London

Ref # 22914

Closing Date 28-Mar-2025

We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.

What you will do:

Metro Bank recently announced a strategic pivot to Corporate and Commercial Banking; the Business Management team will be at the heart of this strategy, ensuring we have clear people, process, technology and product plans across all of our Corporate & Commercial teams.

As the Business Management & Delivery Manager you will be responsible for delivering business critical initiatives across the Corporate & Commercial banking teams. You will collaborate closely with team leaders across the Bank and analyse, plan and deliver targeted process transformations and execute MD sponsored projects all aimed at easing the delivery of commercial goals and removing pain points/bottlenecks that absorb front line capacity

• Identify process improvement opportunities across teams that impact frontline capacity, growth and customer journeys and work collaboratively with teams to drive improvements and monitor impact

• Project manage and deliver fast paced; business critical projects linked to the overall delivery of the Corporate & Commercial long-term plan (LTP)

• Co-own the Corporate & Commercial internal/external comms plan with the Brands, Marketing and Comms teams, delivering topical, data driven team, deal and plan updates

• Produce material to keep the MD of Corporate & Commercial, Head of Business Management, and teams leads up to date in terms of initiative delivery and changes across the business

• Create and manage a data driven approach to benefits realisation to track the delivery of process enhancements across teams aligned to future growth

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

• Experience of building business strategies, process reengineering or project/programme delivery within a Commercial Banking environment or Management Consulting

• Understanding of Corporate & Commercial products, services and teams

• Excellent knowledge in developing business cases and roadmaps; demonstrated aptitude for commercial thinking and ability to prioritise

• Experience of delivering solutions with defined success metrics

• Excellent communication skills combined with the ability to manage, influence and present to stakeholders up to MD/Exec level

• Strong understanding of how to manage change, from conception through to delivery

Our promise to you...

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!

• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).

• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet... why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!