Business Management & Transformation Manager - Corporate & Commercial Banking

Business Management & Transformation Manager - Corporate & Commercial Banking

Team Commercial & Private Banking

Location Holborn Office

County Central London

Ref # 22915

Closing Date 28-Mar-2025

We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.

What you will do:

Metro Bank recently announced a strategic pivot to Corporate and Commercial Banking; the Business Management team will be at the heart of this strategy, ensuring we have clear people, process, technology and product plans across all of our Corporate & Commercial teams.

As our Business Management & Transformation Manager you will collaborate with our teams across Corporate & Commercial Banking to create and deliver a transformation roadmap/plan to ensure that they have the necessary tools to deliver against their strategic objectives. Additionally, you will ensure the backlog of KPI led technology transformation initiatives are being appropriately prioritised with the Bank's engineering and technology teams.

• Build out a long-term tech, data and automation roadmap in collaboration with the Corporate & Commercial teams, focused on lending, deposits and income growth

• Partner closely with the banks transformation and technology teams to ensure that initiatives are appropriately prioritised and delivered into the business

• Chair Corporate & Commercial's monthly transformation forum to ensure a consistent flow of new ideas are directed into the relevant delivery teams

• Represent the team at external market events/conferences to keep a "pulse check" on industry developments/emerging technologies that could be of benefit to the Corporate and Commercial teams

• Work with the Frontline teams as well as the Enterprise Analytics function to create clear and concise tools and reports to give Frontline teams intuitive and scalable portfolio reporting/customer management tools that saves time and enables data led conversations with customers and prospects

• In collaboration with the Banks Data team, support the running of key business reporting and management forums through the creation of packs, reports and insights to a variety of stakeholders

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

• Experience of technical and non-technical solutions combined with, managing and delivering operational improvements and projects within a Commercial Banking environment or Management Consulting

• Understanding of Corporate & Commercial products, services, and teams

• Experience developing business cases and roadmaps; be able to prioritise and drive key strategic priorities for the Bank

• Knowledge of delivering solutions with defined success metrics

• Excellent communication skills combined with the ability to manage, influence and present to stakeholders up to MD/Exec level

• Understanding of data analysis techniques & trend analysis - proficiency in (basic) SQL for querying databases and data manipulation would be preferred

• Experience with data visualisation tools for creating reports and dashboards - Power BI preferred

Our promise to you...

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!

• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).

• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet... why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!