Admissions Associate

At N, want to create an uplifting, one-of-a-kind experience for all our customers.

We are looking for a smart & upbeat individual to join our small customer service team and be the face (and voice!) of the business to potential customers. Playing a crucial role in our front-line customer sales and onboarding experience, the right candidate will balance organisational ability & a target-driven attitude with a variety of soft skills, such as written communication and time management. But above all, they'll have impeccable people skills - always going that extra mile to delight our customers.

- The voice of the brand - developing great relationships with our parents over the phone.

- Managing pipelines of new customers end to end; processing enquiries & converting them into new N Family Club members

- Ability to retain detail and confidently answer all questions our new nurseries, our educational programme & how we operate; fees, curriculum, policies, registration.

- Managing a robust and effective enquiry follow-up process to maximise the conversion of potential members.

Composing friendly and articulate emails to customers & responding in a timely manner.

- A good degree or 4 years relevant work experience

- A love for customer service (making people happy!)

-Experience in a 'soft-sell' customer service or sales role preferable

- Target-driven and ability to work at speed

- Confident on the phone and in email communications

- Really familiar with gmail

- Highly personable and articulate

-Passionate and positive (you always see the glass half full!)

- Driven by a 'make it happen' attitude

- Hard worker and problem solver

- Min 1 years' relevant experience

We have a fantastic work environment that enthusiastically encourages creativity, growth and autonomy. Benefits include;

- Salary £28-29k + performance-related bonus

- Up to 32 days holiday a year (including bank holidays) to start (rises with length of service)

- Personal development fund of £100 per year

- Funding and paid time off for professional development, specialisms, coaching and mentoring through our N Academy

- Enhanced Maternity, Paternity, Adoption and Shared Parental leave pay for all team members after 2 years continuous service with N.

- 5 days full sick pay and, depending on individual circumstances, we may offer up to 5 days discretionary leave.

- Paid training including 1 inset day per year

- Childcare discount

- Emergency childcare: 6 back-up childcare days in any of our nurseries.

There's more...

- Round the world trip and 2 weeks additional holiday for 5 years service

- Refer a friend bonus of £1000 (plus other incentives) for existing and ex employees

- Amazing wellbeing benefits including one wellbeing week per term, Headspace premium membership, free counselling, 10% ClassPass membership discount, hardship fund.

- Season pass loan and cycle to work scheme

- Promotion opportunities in a fast growing company

- Brilliant team culture, parties and celebrations

We began with a dream. To be the highest quality, and most loved, early years education group in the UK. We imagined a future of early years education that was different. Where a focused, curriculum-led approach would inspire big dreamers and big career movers. Where children are prepared for this ever-changing, modern world and where people come to life when they come to work!

At N, we have a commitment to safeguarding our children and thoughtfully prioritise the safety and well-being of everyone in our nurseries. As part of our commitment to ensuring a secure environment, we diligently adhere to the guidance provided by regulatory bodies. Our dedication to safer recruitment practices is underscored by our compliance with key legislation designed to protect vulnerable individuals.

By embracing these laws and legislation (DBS Code of Practice; DBS Referral Guidance; Rehabilitation of Offenders Act 1974 and Regulated Activity), we uphold the highest standards of safety and accountability, fostering a nurturing environment where everyone can thrive.